We have listened to your feedback about how you get in touch and that is why we now offer an online chat service.
The service was piloted at the start of the 2016/17 academic year, and students who have already used it have provided much positive feedback.
To use the Chat functionality, click on the ‘Call, Chat or Visit’ button on the UniHub front page or visit our UniHelp page.
Online Chat is available during term time Monday to Friday – 8:30am to 9:00pm, Saturday and Sunday - 11:00am to 5:30pm.
Feedback from students said that it was not always easy to go into UniHelp when they needed to request a deferral or extenuating circumstances form. To make this process easier, these forms are now available for students to download through UniHub.
Following feedback on the Students’ Union website, in September, with the inauguration of the new Ritterman Building, Chartwells opened a healthy orientated smoothie bar – Blend and Grind Coffee Bar. It provides a wide range of freshly made smoothies, hot soups, gluten free confectionary and crisps and also a range of hot drinks.
Based on student feedback about the old paper-based system, a new online system has been introduced.
Students can now book same-day mini appointments (available every day Monday to Friday) and refer themselves for ongoing support using links on our UniHub ‘Counselling & Mental Health’ pages.
These changes make support more accessible for students. The UniHub page on which the links can be found can be accessed via smartphone and tablet, which many of our students report using to book same-day mini appointments.
The Counselling & Mental Health team received feedback via existing service-users that some students didn’t need individual counselling and psychological therapy but still wanted advice and support about how to manage life’s challenges.
In March 2016, we introduced psychoeducational groups on mental health and wellbeing themes such as: Surviving Anxiety and Exam Stress, Busting the Blues, Think Well, Live Well (Freshers’ Survival), and Study-Life Balance.
A DSA Drop In has been introduced in late 2016 to help students who are having difficulty with their applications for the Disabled Students Allowance. It is run daily at 12 noon in the North London Regional Access Centre. There is no need to book an appointment. Students can just turn up.
An idea was submitted through the Ideas for Change tool on the MDXSU website, about creating a Middlesex University bike scheme. It received a really positive response, with 80 students voting in favour, resulting in your Students’ Union Officers working with the University to implement the idea.
This led to the launch of the new MDXSU and MDX free bike hire scheme for students and staff in January 2017. The scheme is called ‘Free Wheelers’ and has been devised to provide easier access between main campus, Allianz Park and halls – whilst promoting healthier lifestyles and students’ wellbeing.
The cost of sanitary products was raised as an issue by students on MDXSU’s Ideas for Change part of their website. It was also part of the manifesto of Katie Dragomirova, Vice President Business and Law, to address this issue.
Students are now able to purchase tax-free, cost-price sanitary products from the Middlesex Students’ Union Welcome Desk, or pick them up for free every Tuesday. This has meant that students are saving money on essential products like tampons and sanitary pads – which are also sustainably produced.
In November 2016, we set up the Care Leavers and Estranged students Hub with the support of 3rd Year student, Louise Marquis.
The purpose of the hub is to provide Care Leavers, and those who identify as estranged, a space in which they can find support, meet others in the same situation, and socialise.
Students who were getting their DSA Needs Assessments fed back that the service wasn’t very easy to locate.
The Access Centre has moved into a dedicated and very easily accessible space on the lower ground floor of Sheppard Library. We now offer DSA Needs Assessment appointments over six days a week and on some evenings.
Our Bloomsbury Outreach Assessment Centre at UCL/ Institute of Education (Central London) has reopened and is available for appointments five days a week.
A new outreach centre in St Mary’s University (Twickenham) opened in December 2016.