Please see below for a list of the most frequently asked questions. If your question is not answered below, a comprehensive database of frequently asked questions is available at the UniHelp Online FAQ database.
You can also find additional help on our Ask a Librarian page.
Details of opening hours for all the campus libraries can be found on our opening hours page. Please note that opening hours are different in term time and vacations so it's always best to check if you are making a special journey.
Contact UniHelp online where staff will be able to reset your password. You can also phone them on 020 8411 6060. If you are on campus you can ask staff at the library UniHelp desk to reset your password. Please remember to have your Middlesex ID card with you.
'How To' guides are available which provide wireless access information for various devices. If you need further assistance please speak to an IT specialist at a helpdesk.
We recommend that you don't take books overseas. If you do find yourself in a position where you have items overseas and wish to renew them, renew online if your item has been reserved, or contact library staff on: 0044208 411 6060 or email: firstname.lastname@example.org.
We do accept postal returns addressed to Returns at Sheppard Library, Middlesex University, The Burroughs, Hendon, London NW4 4BT.
Details of all library items held by the University libraries can be found on the Library Catalogue. If you need further help with searching for resources please speak to a member of staff at our helpdesks.