UniHelp | UniHub
Saved pages
0

    Close window

    myUniHub MDXSU
    Section navigation

    UniHelp

    UniHelp Letter Requests

    If you need to request  a letter, Grade Sheet or Diploma Supplement from UniHelp before Christmas, then this request will need to be made by 9.00am on Wednesday 14th December in order to guarantee that your document will be ready for collection or posting by Friday 16th December. Any requests received after this time may not be ready before January.**

    UniHelp is your first port of call for general student enquiries. Advisors will be able to refer you to the appropriate specialist team, make an appointment for you to see a specialist or direct you to appropriate workshops or drop-in sessions.

    Read our UniHelp Online User Guide for additional information.

    UniHelp FAQs

    FAQs

    Answers to many of your questions may be found in our
    Frequently Asked Questions section.

    UniHelp online

    Submit a query Chat with us

    *Chat is currently a pilot service*

    UniHelp2

    Phone

    Call us on: 020 8411 6060 (UK)
    0044208 411 6060 (International)

    Opening times:

    Monday - Friday:   8:30am - 9:30pm (UK)
    Saturday & Sunday: 11am - 6pm (UK)

    The best time to call us is after 6pm when we are least busy.

    Face to face

    Come and see us in the Sheppard Library, Hendon campus.

    Current opening times (UK only)
    Monday to Friday:  8:30am - 9:30pm (UK)
    Saturday & Sunday: 11am - 6pm (UK)

    Facebook Follow us on Facebook

    Twitter Follow us on Twitter

    UniHelp Desk

    This is your student helpdesk, situated on the ground floor of the Sheppard Library. It brings together all face-to-face support for general student enquiries in one location at the Hendon campus. UniHelp Desk is the central place for handing in all coursework that is not submitted electronically. The only exceptions are pieces of coursework with specific formats such as art work, models, and large portfolios, where alternative arrangements will be made which will be set out in your Module Handbook.

    Helpdesk Advisors can provide information and support on all aspects of the University including:

    • your student record and programme of study
    • sources of academic support
    • money and welfare services
    • library, IT and information enquiries
    • access to other University services

    In addition to answering general enquiries, the UniHelp Desk have a team of specialists available to answer your specific queries during core working hours (usually 9am – 5pm, Monday to Friday). Depending on the time of year, there may also be dedicated counters for immediate specialist advice.

    If we need to remotely access to your computer in order to resolve your query we will ask you to download the following software:
    TeamViewer for PC
    TeamViewer for MAC

    In this section

    Back to top

    We use Cookies

    View our Privacy and Cookie policy

    Continue

    myUniHub MDXSU