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    UniHelp

    UniHelp is your first port of call for general student enquiries. Advisors will be able to refer you to the appropriate specialist team, make an appointment for you to see a specialist or direct you to appropriate workshops or drop-in sessions.

    Read our UniHelp Online User Guide for additional information.

    UniHelp FAQs

    FAQs

    Answers to many of your questions may be found in our
    Frequently Asked Questions section.

    UniHelp online

    Submit a query

    UniHelp2

    Phone

    Call us on: 020 8411 6060 (UK)
    0044208 411 6060 (International)

    Opening times:

    Monday - Friday:   8:30am - 9:30pm (UK)
    Saturday & Sunday: 11am - 6pm (UK)

    The best time to call us is after 6pm when we are least busy.

    Face to face

    Come and see us in the Sheppard Library, Hendon campus.

    Current opening times (UK only)
    Monday to Friday:  9:00am - 6:00pm (UK)
    Saturday :             12:00pm - 6pm (UK)
    Sunday:                 Closed

    Bank Holiday Monday, 29th August
    UniHelp Desk is closed.

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    UniHelp Desk

    This is your student helpdesk, situated on the ground floor of the Sheppard Library. It brings together all face-to-face support for general student enquiries in one location at the Hendon campus. UniHelp Desk is the central place for handing in all coursework that is not submitted electronically. The only exceptions are pieces of coursework with specific formats such as art work, models, and large portfolios, where alternative arrangements will be made which will be set out in your Module Handbook.

    Helpdesk Advisors can provide information and support on all aspects of the University including:

    • your student record and programme of study
    • sources of academic support
    • money and welfare services
    • library, IT and information enquiries
    • access to other University services

    In addition to answering general enquiries, the UniHelp Desk have a team of specialists available to answer your specific queries during core working hours (usually 9am – 5pm, Monday to Friday). Depending on the time of year, there may also be dedicated counters for immediate specialist advice.

    If we need to remotely access to your computer in order to resolve your query we will ask you to download the following software:
    TeamViewer for PC
    TeamViewer for MAC

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