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    Support services changes during the COVID-19 outbreak

    Following government guidelines, University support staff are working from home. This means that the way you receive support from us is changing.

    Please read this page carefully for updates on how you can access support from Student Support and Wellbeing Services at Middlesex University. Regular updates will be provided.

    Please continue to contact UniHelp via our Chat service and online enquiry form between 9am and 5pm, Monday to Friday.
    Please note: all face-to-face and phone support for students is suspended until further notice .

    Visit for full details

    • Register with a GP

    It's important that you are registered with a GP. If you are NOT already registered with a GP, you can easily register online at Premier Medical Centre.

    More information on GP services

    Prescribed medication

    It is important that if you take prescribed medication that you plan ahead to ensure that you do not run low or out of stock. If you are concerned about being able to pick up your prescriptions, you can contact your local pharmacy who will be able to advise you on delivery options that they may have.

    Some other options for home delivery include:

    1. Boots
    2. Echo Pharmacy (by Lloyds Pharmacy)

    You can also ask friends or relatives for help collecting your prescriptions for you.

    • Counselling and Mental Health support

    Unless you have been contacted with other information, existing planned appointments will continue as agreed with your Counsellor or Mental Health Advisor. This will be conducted online and not face to face. You'll also be contacted with details about how this will be set up.

    If you need some psychological support, please download and complete our Call Back Request Form and send it to Please include your contact number in the email.

    Need mental health support in an emergency?

    Like us, a number of support services will be available online including:

    • Shout
      • Text ‘Shout’ to 85258 (free) from anywhere in the UK for 24/7 support
    • The Samaritans
      • Call 116 123 (free) for 24/7 support

    Please also check Unihub for further crisis and emergency support including CALM (a helpline for men or those who identify as male), and Switchboard (an LGBT+ helpline).

    If you do not feel that you can keep yourself safe, speak with your GP, go to A&E or call 999 if you are self-isolating/have symptoms of Coronavirus.

    • Disability and Dyslexia services

    Appointments will be available with DDS, however they will take place online, by phone or over email if you have a quick query.

    The drop-in sessions will not be taking place. If you have a query that you would have brought to drop in, please email Please include your contact number.

    The Specialist Study Skills (e.g. dyslexia one-to-ones) and Mentoring will take place online. Your tutor / mentor will be in touch with you about any upcoming appointments.

    DSA Study Needs Assessments with the Access Centre at Middlesex University

    We are assessing remotely via Skype. If you have been approved for the DSA assessment, please contact us to book your appointment.

    Tel: 0208 411 5366 | Mob: 07792 663 197


    DSA - Assistive Technology Training

    All training is delivered remotely and if you have a trainer, they will advise you. If you don’t have a trainer, please contact us and we will arrange the training for you.

    Tel: 0208 411 5366 | Mob: 07792 663 197


    • Wellbeing

    We understand that this is an uncertain time for you. The University’s main responses to COVID-19 will be published and regularly updated on the UniHub announcement page. However, if you have specific non-urgent concerns or worries regarding your wellbeing or health, please email our Wellbeing team.

    We know that the advice on Coronavirus may mean that you spend less time with loved ones and that you may be spending more time alone or in isolation, and so we want you to take extra care with your mental health and wellbeing during this time.

    We are looking at ways to ensure that there are specific MDX online and virtual wellbeing initiatives for you to access during this time so that you continue to feel a part of #TeamMDX while prioritising your and others’ health.

    You can find our latest resources on how to keep yourself well during this time on our #TeamMDX wellbeing resource page which we are updating regularly’

    Prioritise your mental health

    Here are some simple tips to ensure you are looking after your mental health as well as your physical during this difficult time:

    • Download Fika, the emotional fitness app, with bespoke MDX packages and support for your emotional and mental health
    • Access Big White Wall, an online support platform that gives you the opportunity to connect emotionally and anonymously with others, in a safe forum with 24/7 moderation by trained professionals
    • Stay connected and maintain your social networks. Reach out to friends, family, your lecturers and Personal Tutor
    • Pay attention to your own needs and feelings. It’s important to keep a good routine of waking up and sleeping times. Exercise regularly and eat healthy food. Engage in healthy activities that you enjoy and find relaxing
    • Don’t spend too long each day looking at Coronavirus updates. Set yourself a time or a couple of times each day to read/watch updates and review practical guidance from trusted sources. Avoid listening to or following rumours that make you feel uncomfortable.

    • Minimise watching, reading or listening to news that causes you to feel anxious or uncomfortable beyond what is necessary.

    • If you receive regular support for your mental health, check in with your provider to see how this will be continuing.

    Please refer to the main UniHub #TeamMDX wellbeing resource page for the latest resources on keeping yourself well during this time.’

    Student welfare

    You can access Student Welfare services in the usual way:

    Please note this will be a telephone call and not on Campus.
    For telephone appointments please complete the appointment form ensuring that you provide the correct telephone number.

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