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COVID-19 – Latest MDX updates and FAQs
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Getting tested

If you develop COVID-19 symptoms you should get tested.

The main symptoms are:

  • Continuous cough
  • Temperature or fever
  • Loss/change in taste
  • Loss/change in smell

You can get tested by ordering a home testing kit or going to a test site.

What to do if you test positive

If you test positive for COVID-19, please let us know as soon as possible .

You can let us know by completing this short form (and reading this privacy notice).

The quicker you tell us, the better we can support you by sending you information on next steps and how to look after yourself.

Letting us know early also means that we can work with local health authorities tocontain the spread of the virus within the #TeamMDX community.

You can find out more on what your test results mean via the NHS website, but please make sure you follow any individual advice given to you by the NHS.

You may also be contacted by NHS Track and Trace to identify anyone you may have been in contact with recently so they can also be tested.

If you tell us that you have tested positive or that you are isolating we will try to check in with you to ensure that you are safe and well and have everything you need for your period of isolation. Please respond to these check ins. If we are unable to establish contact with you throughout your period of isolation we may try to contact your listed next of kin/emergency contact to ensure that you are safe and well.

Your symptoms

If you’re experiencing mild symptoms, the NHS provide some steps you can take to treat these at home.

However, if you’re unable to cope with the symptoms of COVID-19 at home, for example if you feel breathless and it’s getting worse, or your symptoms are getting worse, please use the NHS 111 online Coronavirus service.

Try to stay away from people you live with

If you have symptoms, you should stay away from other people you live with as much as possible.

If you can:

  • stay on your own in one room as much as possible and keep the door closed
  • avoid using shared spaces (such as the kitchen) at the same time as other people – eat your meals in your room
  • use a separate bathroom - otherwise, use the bathroom after everyone else and clean it each time you use it, for example, by wiping the surfaces you've touched

Find out more on the NHS website.

Emergency help

Call 999 for an ambulance if you or someone you care for:

  • Are struggling to breathe

  • Are coughing up blood

  • Have blue lips or a blue face

  • Feel cold and sweaty, with pale or blotchy skin

  • Have a rash that does not fade when you roll a glass over it

  • Collapse or faint

  • Become confused or very drowsy

  • Have stopped peeing or are peeing much less than usual

Tell the operator you might have coronavirus symptoms.


We realise that this is a concerning time for you and we want to make your period of self-isolation as easy as possible.

If you’re self-isolating for one of the following reasons:

  • Someone in your household or support bubble has symptoms or has tested positive for COVID-19
  • You've been told by NHS Test and Trace that you may have been in contact with a person with COVID-19
  • You’ve recently travelled from another country. All travel corridors have now been suspended for 4 weeks. If you arrive in England from anywhere outside the UK, Ireland, the Channel Islands or the Isle of Man you will need to self-isolate for 10 days. There is more information about this on the Government website.

Please let us know by completing this short form so that we can provide you with the most suitable support. You will already have been advised by the NHS about what to do if you have been in contact with somebody who has tested positive for COVID-19 and it is important that you follow this guidance.

You will have also been advised that if you develop symptoms of COVID-19 that you get tested.

If you are an international student, you should have already received an email letting you know about our ‘getting set up in the UK checklist’Have a read of it here to learn more about essentials like how to get from your arrival destination to your accommodation, setting up a bank account, organising WiFi and how to ensure that you have essentials like food pre-ordered and ready for your arrival.

How to self-isolate in single or shared accommodation

Whether you are living in MDX halls of residence or other accommodation, it’s important that you follow NHS guidance on how to self-isolate.

You must not leave your home if you're self-isolating.


  • do not go to work, school or public places – work from home if you can
  • do not go on public transport or use taxis
  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • do not have visitors in your home, including friends and family – except for people providing essential care
  • do not go out to exercise – exercise at home or in your garden, if you have one
  • do not share towels, including hand towels and tea towels

To help to prevent the potential spread of COVID-19 to others in your shared accommodation while you self-isolate:


  • wash your hands with soap and water often, for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • clean objects and surfaces you touch often (such as door handles, kettles and phones) using your regular cleaning products
  • consider wearing a face covering when in shared spaces
  • keep windows open in the room you're staying in and shared spaces as much as possible

The NHS has some general cleaning tips to help prevent the spread of germs in your house.

Support to those self-isolating

Remember, we are here for you!

We've created a number of health guides with information on looking after your physical and mental health during this time. You can also download Fika or togetherall, our instant access wellbeing platforms.

We also have some great tips on studying at home and our university teams below are ready to ensure you get the support you need during any periods of self-isolation.

It’s important if you are self-isolating that you keep in contact with your friends and family and the #TeamMDX community, and that you stay in a routine.

We have a great range of activities and social events for you take part in to keep in touch. Explore the information on your student website, UniHub. Join groups and activities online organised by the #TeamMDX and our Students’ Union (MDXSU) to make new friends and learn more about university life. Join the official MDX Freshers 2020/21 Facebook group to connect with other students in your year group. Contact relevant MDXSU staff to find out what other opportunities are available. Access a range of friendly support service teams to help you get the most out of your time with us.

Testing positive for COVID-19 or self-isolating is nothing to be ashamed of. It’s important that we all do our bit to keep each other and our #TeamMDX community safe. Reach out to us if you need some support:


How they can help

Counselling and Mental Health team

Find out more about a one-time virtual consultation with a member of the team or refer yourself for longer term support.

They also provide information on crisis and emergency mental health support including phone and text services.

If you feel unable to keep yourself safe, please call 999 and explain that you need support. You should also advise the operator that you are self-isolating due to a positive COVID-19 result.

MDXSU Support

MDXSU offer free, confidential and independent advice, separate to the University. They can support you in a range of academic issues and provide guidance on non-academic issues.

Speak to MDXSU

MDXSU have a specific community for International students which is open to any student not from the UK, whether you’re from the EU, EEA or further afield!

Join the group or find them on Facebook

MDXSU also supports over 80 societies, from general interest groups to faith groups and cultural groups which are all open and available for you to join.

If you can’t see a group that takes your fancy, MDXSU will support you to start your own.

Search for a society

Throughout the first term, MDXSU will be organising online activity and events for you to meet new people from the comfort of your own home.

They've also put together a Welcome Programme with over 100 virtual events including online quizzes, to society meet and greets, escape rooms and virtual tours.

Explore the welcome programme

Student Welfare Advice Team

Get in touch with SWAT if you're worried about paying your bills, getting access to essentials like food, and any other welfare concerns

Either via Online enquiry (use the subject Student Welfare Advice in the enquiry) or make a phone appointment (remember to include your phone number)

Progression and Support team

Have a look at our dedicated pages on getting support around changes to study

Care and Concern team

If you experience or witness any form of bullying, harassment, discrimination or hate incidents/crime, please report this to the team to get support and advice.

Access to essentials like food

Shopping sensibly

We understand that you may be worried about access to essentials like food. It is important that you don’t stockpile, but it’s sensible to make sure that you have enough non-perishables in your cupboards to see you through a period of self-isolation in case you need to self-isolate at any point.

You may want to consider having sufficient supplies of the following items:

  • non-perishable food/snacks for your room
  • sufficient medication if required
  • toiletries and personal hygiene products
  • cleaning and laundry supplies

Accessing food when self-isolating

If you are self-isolating and you need to order food, you can sign up with a local supermarket to have your food delivered. You can choose any supermarket that will deliver. Sainsbury’s,  AsdaMorrisonsTescoWaitroseOcado and Iceland all offer nationwide delivery options, and there may be some smaller local supermarkets or shops that deliver near your accommodation.

  • Asda accepts credit and debit cards connected to a UK address and PayPal
  • Tesco accepts credit and debit cards connected to a UK address and PayPal
  • Morrisons accepts all major credit cards, UK debit cards and PayPal. Morrisons also offer a Doorstep Delivery service. You can order any in store product for next day delivery, for a £2 fee. To make use of this offer from Morrisons, please contact Tom Ikin at tom.ikin@morrisonsplc.co.uk or phone  03456116111 to place your order (option 5). Orders will be delivered next day between 10am-6pm. Payment is required upon delivery and must be card payments only, contactless if possible.  You can also order a one off food box from Morrisons which will be delivered next-day.
  • Sainsbury’s accepts all major credit cards and UK debit cards
  • Ocado accepts all major credit cards, UK debit cards and PayPal
  • Waitrose accepts credit and debit cards connected to a UK address and Apple pay.

This article has tips on which may be best suited for you. If you cannot book a supermarket delivery slot, you can ask a friend who is not isolating to bring you food and essentials to leave at your door.

You can also use UniKitOut which has designed a range of packs to give you all the essentials you need in one go, including a food cupboard essentials pack, and who offer a 10% discount to MDX students.

If you cannot arrange for a food delivery or do not have anybody who can bring food to you, please email wellbeing@mdx.ac.uk. They will be able to advise you of your options and the support available to you. We are able to provide support for your time in self-isolation, so please let us know if this support would be helpful to you.

Ordering pre-cooked meals

There are several services you can use if you just need a couple of meals until your food delivery arrives, such as DeliverooJust Eat and Uber Eats. These services will deliver you food from local restaurants.

You will need to create an account on the service's website or app before you can order your meal.

Once you have created your account, you will need to do the following:

  • enter your postcode into the service's website or app
  • select your meal from the options available
  • pay online with a credit or debit card (select ‘contact-free delivery)
  • be at home when your delivery is due to arrive

By selecting contact-free delivery, the delivery driver will leave the food on your doorstep (or equivalent) and stand 2 metres away when you collect it.

If you have any questions about support which have not been answered here, please email wellbeing@mdx.ac.uk for a non-urgent reply.


If you need to collect a prescription and you are self-isolating, it is important not to leave your self-isolation premises. Instead, call your pharmacy and ask if a friend can collect your prescription instead. Your friend will need to leave your prescription at your door and stand well back (at least 2m) when delivering it to you. If you do not have anybody who can collect your prescription on your behalf, try the Echo app where you can have your prescriptions delivered to you, free of charge: https://www.echo.co.uk/ If you have any questions, email wellbeing@mdx.ac.uk.

COVID self-assessment form for coming to campus

We realise that some of you may be concerned about having to come onto campus and how best to protect yourself against COVID-19.

If studying your course means that you have to come onto campus and you have concerns about a personal characteristic or condition that may increase your vulnerability to COVID-19, please complete the risk assessment form below.

This form will help you decide whether it's safe for you to come onto campus. Once you have completed the form, you will receive an automated email which assesses your level of risk based on the answers you provide.

You may recomplete the risk assessment at any time, if your health or circumstances change.

Download and complete our self-assessment form

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