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COVID-19 – Latest MDX updates and FAQs
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COVID-19 – Latest MDX updates and FAQs

15/01/2021

We’re putting everything in place so you can safely and successfully re-start your course this spring

  • Updates to teaching

Following recent guidance from the government, all teaching will be moved online for the duration of the national lockdown (until mid-February at the earliest) with the exception of health and social science programmes (veterinary science, nursing and midwifery, social work, teaching training and courses which require Professional, Statutory and Regulatory Body assessments)

We understand changes to teaching and learning over the past few months have been challenging and the latest announcement about lockdown restrictions will be hard for you too, but we're here for you.

It’s very important you continue to engage with your online learning activities – even when you find things difficult - so you get the best chance to succeed in your education. In turn, we'll keep doing everything we can to support you through the next few weeks. As always, you can find the details and links for all of your teaching sessions within MDXapp or myUniHub.

Your Programme Teams will send more information about how any planned on-campus, in-person teaching will be moved online. Please continue to check your student emails regularly.

  • More information about testing

    If you're coming to campus for teaching or to use any other facilities, we strongly encourage you to take part in our on-campus testing for COVID-19. You can book a slot to get tested via UniHub.

    Please only book a test if you are coming onto campus for teaching or using other facilities, and make sure you are following government guidelines if you are self-isolating.

  • Travelling back to term-time accommodation

    If you travelled to spend the winter break with family we recommend you delay any non-essential travel back to your term-time accommodation. The most important message from the government is to stay at home unless absolutely necessary. We'll send you more information about making travel plans as soon as we can, and we ask that you follow government guidance to help keep everyone safe.

  • Supporting your studies

To ensure that you can study from home successfully, all of our support services are accessible online. It’s important more than ever that you continue to look after your mental health.

The University offers a range of mental health support; from self-use apps (Fika and Togetherall) to wellbeing webinars and counselling. We also strongly encourage you to continue taking part in online social activities with other students – these can provide a great way to de-stress.

If you have any worries about how the national lockdown will affect your finances or how you study from home then please get in touch with the Student Welfare Advice Team. The University has developed an emergency fund to make sure that students in need receive appropriate support.

We also continue to run our laptops for loan initiative for any students who do not have access to the right equipment to study. Study spaces are still available to book within the Sheppard Library, however unless you are already coming to campus for teaching we ask that you only utilise these spaces when really needed.

Removing unnecessary travel is critical for stopping the spread of the virus. When you are on campus, please remember to follow the rules to keep others safe.

Taking care of yourself and each other

At #TeamMDX, we want everyone to take care and be safe and well. Here are some simple steps you can take every day to ensure this:

  • Wear your face covering (You can pick up a free washable face covering, along with hygiene keys from a staffed table close to the security office in the Quad)
  • Wash your hands
  • Stay at home if unwell (even if you don't specifically have COVID-19 symptoms)
  • Respect those exempt from wearing a face covering
  • Keep your distance

Take care of yourself and each other by wearing your face covering, washing your hands, staying at home if unwell, respect those exempt from wearing a face covering, and keeping your distance

Our community agreement - keeping everyone on TeamMDX safe

We all have a responsibility to help keep everyone safe on campus and in our local area. This community agreement is about how we can respect and support each other for the benefit of everyone on TeamMDX and beyond. It's also important that we work together to follow national and local guidelines. 

You'll see that we have put safety measures in place across campus. If you have a reason to come to campus, make sure you read through our guidelines on social distancing and hygiene so you're prepared.

When you're there, you'll see signs with more information about the safety measures and what we're asking everyone - staff, students and visitors - to do to support them.

By showing your support for this agreement you're doing your part to protect our student and staff community and the local community around us.

How MDX keeps us safe

How we keep each other safe

Providing hand sanitisation stations across campus

Wash or sanitise your hands regularly

Making it possible to study, work and engage in extra-curricular activities online when not on campus

If you are feeling unwell, stay at home and follow the guidance on notifying us

Providing face coverings and other safety equipment

Wear a face covering on campus unless you are exempt

Following an enhanced cleaning programme on campus and circulating fresh air where possible

Use any sanitiser gel, spray or wipes provided to clean surfaces and equipment and keep surfaces clear

Installing clear signage and one-way systems to support social distancing

Maintain social distancing and follow signage

Providing regular updates on safety measures and guidelines to keep you safe

Stay in touch with your programme team, keep up to date with Middlesex communications and read and act on new guidance

Following government guidance and working to keep the campus open

Follow government guidance when off campus including when travelling, and when at home with family and friends

  • Details about coronavirus

    • Get latest key advice

      Check the Public Health England website and NHS website for the latest information and advice about coronavirus and its symptoms. The NHS, Public Health England and Government websites are trusted sources and will provide up-to-date and correct information and advice for you and your family. For the latest national lockdown (which came into force on 5 November 2020) regulations, please see this government page.

      For our international students, you can find the latest NHS guidance translated into 48 languages.

      If you have a pre-existing health condition or are immuno-supressed and are concerned, call your GP for expert advice.

      In addition, Public Health England has published and continues to update a list of those in ‘extremely vulnerable’ categories.

      Hands. Face. Space

      NHS advice is that the best way to protect against COVID-19 (coronavirus) is to:

      • Wash hands regularly with soap and water (use hand sanitiser if soap and water not available)
      • Cover face - especially when indoors
      • Make space - keep your distance from others
    • What should I do if I develop COVID-19 symptoms?

      If you are feeling unwell with any of the symptoms of COVID-19, stay at home and follow the NHS guidance - stay at home if you have any symptoms of COVID-19. From home, arrange a test via the NHS Test and Trace service.

      If you test positive for COVID-19 or are self-isolating for other reasons, please let us know as soon as possible by completing this short form (and read this privacy notice) or ask someone else to let us know providing that you respond to our request for more information. This is so that we can best support you with anything you may need through your isolation period, but also so that we can work with Public Health England to ensure that we are keeping the rest of the community safe.

      If you have tested positive and we do not hear back from you within a 24 hour period, and reasonable contact attempts have been made, we may contact your listed emergency contact to advise that we have been able to confirm your health and safety.

      If you tell us that you have tested positive or that you are isolating we will try to check in with you to ensure that you are safe and well and have everything you need for your period of isolation.

      Please respond to these check ins. If we are unable to establish contact with you throughout your period of isolation we may try to contact your listed next of kin/emergency contact to ensure that you are safe and well.

    • What is the University doing to keep me safe from the virus on campus?

      We are in national lockdown at the moment but when or if you have opportunities to come on campus, we've put the following measures and guidelines in place to keep you safe.

      • Controlled access to some buildings and some one way circulation
      • Enhanced hygiene with more regular cleaning
      • In communal spaces, face coverings won't be required when two metre social distancing is in place
      • In teaching and learning spaces and meeting rooms, face coverings will be required as well as remaining one metre apart at all times
      • There might be additional PPE required in specialist areas like labs and workshops.

      We ask all members of the community to also do their bit and use any sanitiser gel, spray or wipes provided to clean surfaces and equipment and keep surfaces clear.

      We're currently in Tier 3 of access to campus.

      This means we will move the majority of our teaching online with only some essential face to face activities. Details on how your course is taught is provided on our course pages. Your course may require you to come on to campus for lectures, seminars or to use the specialist facilities.

      However, we understand that you may have concerns about your health during this time so we have created a self-assessment form for you to download and complete.

      This form will help you decide whether it's safe for you to come onto campus. Once you have completed the form, you will receive an automated email which assesses your level of risk based on the answers you provide.

    • Preparing for scenarios relating to coronavirus outbreaks

      We will always keep you updated and informed of any changes that you need to be aware of – so please continue to read your student emails regularly as this will be how we directly be communicating with you.

      Outbreak on campus (two or more case/s linked within a 14 day period)

      In the event of an outbreak on campus, we may need to do the following:

      • Programme of testing
      • An increase in social distancing (from one metre + to two metres in all areas)
      • Face coverings in all areas
      • Temporarily stopping face to face teaching
      • Temporary suspension of practical sessions (labs, studios, workshops, etc.,)
      • Temporary closure of sports facilities and catering outlets
      • Closure of the campus (lockdown)

      Outbreak in students in halls 

      For students in halls in the event of an outbreak, we may need to do the following:

      • Self-isolation and separate use of facilities such as kitchens, toilets and showers
      • Increased level of monitoring by Public Health
      • Programme of testing
      • Restrictions on access
      • Welfare support may be require (mental health support, food, toiletries, etc.,)
      • Lockdown of whole building

      Local area outbreak

      In the scenario where there is a local outbreak in the area around the University, we may need to do the following:

      • Local pubs, restaurants and non-essential shops may be closed
      • The University may be required to suspend teaching and working
      • Public transport restrictions may be applied
      • Social distancing (including the mixing of households) may be restricted
      • Restriction on shopping, exercise, etc. may be applied
    • Will I be expected to wear a face covering/ mask?

      Students who can wear a face covering should at all times when in communal and shared indoor spaces. In shared indoor spaces you will be expected to wear a face covering unless you are eating and/or drinking. We ask members of the #TeamMDX community to be socially responsible and adhere to approaches we are taking as an institution to keep us all safe.

      Face coverings are not a substitute for other hygiene and safety measures, such as being tested when displaying symptoms, self-isolating when unwell or advised to, enhanced cleaning regimes, and regular hand-washing. These primary mitigation measures should always be followed.

      We also encourage #TeamMDX to be mindful that some members of our community will be unable to wear face coverings or to follow particular COVID-19-secure systems on campus, such as one way systems, due to a health condition or disability.

      In line with Government guidance, some students are exempt from wearing a face covering. This includes those who:

      • Cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
      • Would experience extreme distress by putting on, wearing or removing a face covering
      • Speak to or provide assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

      If you have a health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this and this includes exemption cards.

      You may however feel more comfortable showing something that says that you do not have to wear a face covering.

      This is a personal choice and is not necessary in law, but we would encourage this so that you are not repeatedly asked. You may wish to collect an MDX face covering exempt lanyard and badge which will be available from Security in the Quad from 21 September.

      Tips for putting on and taking off your face covering

      When wearing a face covering you should:

      • wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on
      • avoid wearing on your neck or forehead
      • avoid touching the part of the face covering in contact with your mouth and nose, as it could be contaminated with the virus
      • change the face covering if it becomes damp or if you’ve touched it
      • avoid taking it off and putting it back on a lot in quick succession (for example, when leaving and entering shops on a high street)

      When removing a face covering you should:

      • wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before removing
      • only handle the straps, ties or clips
      • do not give it to someone else to use
      • if single-use, dispose of it carefully in a residual waste bin and do not recycle
      • if reusable, wash it in line with manufacturer’s instructions at the highest temperature appropriate for the fabric
      • wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser once removed
    • If I have a disability, will I have to follow the one way system on campus?

      If you have a disability, you do not need to follow the one-way systems (or other directional signage, such as exits and entrances) and can take the routes most suitable to your needs.

      Whilst this may mean passing people at less than two metres, it is considered safe because it will be for a short duration and students and staff will be wearing face coverings.

    • What if I fall ill on campus?

      If you aren't feeling well, you should not come on to campus. If you do fall ill in class, you should leave and stand socially distanced with someone who can call a first aider in a convenient place. The first aider will then take over and explain next steps.

    • What is considered an acceptable face covering/ mask?

      A face covering needs to cover mouth and nose. There should be no gaps, holes or vents and it can’t be open at the bottom.  Please note that you shouldn't where visors unless otherwise required to - for example in lab work - and this will be communicated to you by your academics.

      We are providing accepted #TeamMDX washable face coverings, along with hygiene keys free of charge to all students and staff. You can pick these up from a staffed table close to the security office in the Quad from 18 September.

    • Testing on campus

      Anyone coming to campus – whether it be as a one-off or more regularly - is expected  to arrange an Asymptomatic COVID test at our on-site facility. This is to ensure that they do not have COVID unknowingly and to help to continue to ensure the campus is COVID-secure. Getting the test should be the first thing that is done upon arrival on campus to ensure minimal contact with others in the event of receiving a positive test result.

  • Support and wellbeing

    • Experiencing fear/anxiety and other mental health issues

      Everybody has mental health and it is important to look after it. You may have found that the Covid-19 pandemic itself, or circumstances around it, have negatively affected your mental health. There is much you can do yourself to look after your mental health as a new or returning student. You can find useful information on self-care on our Health Guides page.

      On our Health and Wellbeing page you can find all the information you should need to settle in safely, including where to find healthcare, how to register for a doctor or General Practitioner (GP) and making sure your vaccinations are up to date.

      Free apps

      You’ll also find information on free wellbeing platforms available to you to keep you well including Fika, togetherall and UNIHEADS which all provide specific support around COVID-19. You may also want to enrol for this free course from the University of Toronto called Managing Your Mental Health During COVID-19 which takes about three hours to complete.

      Talking to someone

      It may also be useful to speak to somebody you trust so that you can get additional help and support. Your GP is your first port of call, and you can learn more about how to register for a GP from our partner GP, Arun Notaney, and your Student Wellbeing Coordinator Vanessa from The Uni Doctor in the ‘Accessing Healthcare’ webinar and summary information.

      You can also book a one-time virtual consultation with a member of the MDX Counselling and Mental Health team for a discussion around what you are finding challenging and the most useful next steps for you. Longer-term support is also available from the Counselling and Mental Health team by completing the confidential referral form. You can find a summary of Student Support and Wellbeing teams and how to contact them on UniHub.

      Domestic Violence

      For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you.

    • What support is available if I'm feeling concerned for a peer/ family member

      We recognise that many members of our community have family, friends and loved ones in impacted areas and our priority is to support you during this time. Please utilise the support services and links listed above.

      If you are concerned about another MDX student’s safety, wellbeing, welfare or risk of harm, you can refer them to the Care and Concern team.

      Our student support page has a wealth of information for UK and international students.

      Emergency and crisis support

      If you are feeling like you cannot keep yourself safe, regardless of where you are based, it is very important that you reach out for support. You can find a summary of emergency and crisis support on UniHub along with useful phone numbers, text lines, websites and physical locations you can go to.

      NHS trusts have changed the way they deliver some of their services to protect patients and staff. To help prevent the spread of infection, visitors are not currently allowed – apart from very specific situations, such as end-of-life care. They've also introduced a new helpline for people experiencing a mental health crisis 0300 0200 500. You can call this number to get support or advice 24/7.

      If you are on campus, you can call Security on 0208 411 6200. Between the hours of 9am to 5pm Monday to Friday you can ask for a Designated Safeguarding Officer who will support you, otherwise Security will take care of you. If you are off campus you should utilise the resources in the summary of emergency and crisis support page. If you are abroad, you should speak to your doctor or go to your nearest hospital.

    • Bereavement support

      We have put together this bereavement support page if you are grieving the loss of a loved one  or if you are looking for support on how to support somebody else who is grieving. Grief at any time is difficult, but if you are bereaved as a result of Coronavirus you may have a potentially different experience. We want you to remember that you are not alone, and though you may be more physically isolated during this time, we at #TeamMDX are here for you if you ever would like to reach out.

    • Support for those at risk of or have experienced domestic abuse

      We recognise that domestic abuse is a widespread problem that can affect victims both physically and mentally. Domestic abuse is more than physical violence. It can also include, but is not limited to:

      • Coercive control and ‘gaslighting’
      • Economic abuse
      • Online abuse
      • Verbal abuse
      • Emotional abuse
      • Sexual abuse

      Domestic violence also includes 'honour' based violence and/or forced marriage. If you are being pressured to get married against your will or your family are saying you are bringing shame on the family by not agreeing to their demands, you may be at risk of 'honour' based violence and/or forced marriage.

      For anyone who feels they are at risk of abuse, it is important to remember that the University and a number of organisations are committed to helping and supporting you. Guidance is also available to help perpetrators change their behaviour.

    • Pre-registration nursing students

      If you are a final year Nursing or Midwifery student, you may feel anxious about beginning clinical practice over the coming months. This is understandable and University services are available to support you through a one-time video consultation or through longer-term counselling support.

      As a University community, we would like to thank you for your dedication and commitment to the wellbeing of others. We are proud of the service you are providing.

    • Library and Student Support services from September 2020

      Your student support services will help you stay on track with your personal and academic development. Support from your tutor and student learning assistants (SLAs), access to our library service, and online academic writing, numeracy, and wellbeing support will make sure that you continue to get a great learning experience with us. Please keep an eye on the pages below for the latest updates from your services:

    • Financial support

      In addition to our established Student Support Fund, which helps students who are experiencing longer-term financial difficulties, we have introduced an emergency financial fund to further support our students.

      This is available only to students who are facing financial difficulty, which will need to be evidenced during your application.

      You can apply to this fund for short term needs including food, utility bills, interim payments while you await benefits, and technology costs for online learning. The fund cannot be used to cover course fees.

  • Accommodation and campus facilities

    • How will you ensure I am safe in my halls of residence?

      We’re aiming to make your experience of living in halls of residence as normal and fun as possible.

      In halls, you’ll form a household with students in the flat or rooms you occupy and together you’ll share a kitchen. This means that you’ll be able to spend time together without having to keep up social distancing from each other.

      Your safety will always be our number one priority. We’ve been working hard with our halls partners to arrange additional, regular communal area cleaning, hand sanitiser at the entrances to each hall and blocks as well as one way systems where possible. Further information will be provided upon arrival at your halls.

      To keep everyone is safe and under the new national lockdown rules, visitors are not allowed into halls.

      Our Accommodation team and your friendly halls of residence teams will help you to adjust when you arrive so you’re as comfortable as possible. If you’re not sure about something or feel unsafe, speak with your halls of residence team as soon as possible.

      Food deliveries to halls

      To make sure you have access to daily meals and snacks without having to go to your local supermarket, you can now order meal packages delivered straight to your residence using the new Preoday website.

      You will be able to order 1/5/7 Day Meal plans for convenience, or meals available individually, as well as Crosstown Doughnuts and Movie Night Treat Boxes to share with your roommates. The packages are delivered straight to your accommodation reception Monday to Friday between 9:30 to 1:30pm. The meal packages are also available to collect from myCostcutter Burroughs Parade Hendon between 9am to 12pm.

      Order before 12pm for next day delivery.

      Order your delivery

    • What happens if someone in my halls develops COVID-19 symptoms?

      If you do test positive for COVID-19, you will need to self-isolate immediately and let us know as soon as possible by completing this short form (and reading this privacy notice).

      We’ve allocated specific flats areas for students who need to self-isolate and your move in date gives you two weeks before the start of term. If you want to move after those 14 days we can arrange that if there’s other rooms available.

      If a student within your ‘hall household’ has symptoms of COVID-19, the whole flat will need to self-isolate in accordance with government guidelines. It’s important that you prepare for such an incidence just in case by buying enough staple ingredients (rice, pasta, tinned food etc.) to last a couple of weeks. It’s also a good idea to arrange for a person outside your hall household that can assist you with getting any essential medicines and food if necessary.

      Make sure you also bring plenty of protective equipment with you such as face masks (essential for shopping, traveling on public transport), gloves and hand gel.

    • Can I start my halls contract at a later date?

      We appreciate that some students may decide not to live in halls from September. If you have already been made an offer and later change your mind you can cancel up to 13 September. A full refund of the £300 advance rent payment will be given if this has already been paid.

      If you later decide you would prefer to live in halls you can email accomm@mdx.ac.uk and we can advise on availability at that time. You would be charged rent from the date you move in.

      If you decide you would like to live in halls from January instead this may be possible subject to availability and you should either apply from October or if you have already applied, drop the team an email on accomm@mdx.ac.uk.

    • I have secured accommodation but I need to delay my travel, will a place on halls still be secured?

      If you’ve got a place in halls then don't worry - we'll keep your room and you’ll only pay from when you arrive. If you want to wait to book, then we'll have rooms available throughout the term. If you have to move in now, then our team is here to support you including if you need to self-isolate.

      Make sure you keep our Accommodation team updated on any changes to your plans.

    • Prayer facilities

      Our on-campus prayer room has reopened and is available to all staff and students Monday-Friday from 12.00-18.00, with the following prayers arranged as below:

      • Duhr at 12:30
      • Asr at 15:00
      • Maghrib at 16.45

      The prayer space has been configured to allow for safe social distancing at all times and face coverings are required by all unless exempt.

      The Prayer Room is located in Portakabin 8 for men and the Sports Pavilion for women.

      A number of other community spaces that may be accessible to you have been compiled on UniHub. Due to the fast changing nature of the coronavirus outbreak, we recommend that you contact any of these venues before travelling to them.

      Please see here for the health and safety measures being taken place.

      More information is also available on the Barnet Multi Faith Forum website.

    • Will the gym be open and will I be able to participate in competitive sports?

      Due to the current restrictions under the national lockdown, the Fitness Pod, tennis courts (including real tennis courts) and outdoor table tennis tables have all been temporarily closed.

      The team continue to offer a programme of online exercise classes and information on other ways to keep active, through their sports newsletter, and on the Unihub website.

    • Nursery

      The Early Years Education and Childcare Service (Nursery) remains open from 9am-5pm.  For further information please contact Sarah Vipond, Head of Early Years Education and Childcare Services.

    • Catering on campus

      Under the new national lockdown restrictions, all catering how now moved to a takeaway provision.

      Sale and Consumption of alcohol on campus is paused

      After careful consideration, we have taken the decision, along with several other universities, to pause the sale and consumption of alcohol from our campus for the time being. This is to ensure social distancing can be appropriately maintained at all times and that we can utilise our spaces in the safest and most COVID secure ways. We understand that for some of you this will be disappointing, and we will continue to review this decision to ensure we are always providing the best possible student experience in a safe way.

  • Finance and fees

  • Financial support

    • What support is available from MDX for financial hardship?

      If you are in need of financial support during this difficult time, then please contact the Student Welfare Advice Team (SWAT) who can assess cases on an individual basis.

      In addition to our established Student Support Fund, which helps students who are experiencing longer-term financial difficulties, we have introduced an emergency financial fund to further support our students.

      This is available only to students who are facing financial difficulty, which will need to be evidenced during your application.

      You can apply to this fund for short term needs including food, utility bills, interim payments while you await benefits, and technology costs for online learning. The fund cannot be used to cover course fees.

      Contacting SWAT

      For answers to frequently asked funding and benefit questions please see our Student Welfare Advice Guides.

    • Financial support for you and your family

      If you are in need of financial support during this difficult time, then please contact the Student Welfare Advice Team who can assess cases on an individual basis to make sure you are getting all of the funding you are entitled too.

      We are aware that you may be concerned about the impact of COVID-19 on your family’s or partner’s employment and subsequent income situation. We are continuing to work extremely hard to ensure our students are supported with their research and assessment, and financial and emotional wellbeing during this unprecedented and extremely difficult situation.

      Postgraduate Research support

      Please continue to check back on the PGR information pages for the latest from the University.

    • Food parcels/voucher support

      We can support the needs of some students who live in the local area and are unable to access food due to a) self-isolation or b) genuine financial difficulty. This support comes in the form of food parcel deliveries and food vouchers.

      You will be eligible for a food parcel delivery, for up to seven days in the first instance, only if you are:

      • Experiencing symptoms of COVID-19 and so are required to quarantine/self-isolate for 10 days OR
      • Living with others who are experiencing symptoms of COVID-19 and so are required to quarantine/self-isolate for 10 days AND so
      • Are unable to get out of your house to reach the shops OR
      • Have no one else, either in your house or nearby who can reach the shops for you OR
      • Can reach the shops independently but can evidence that you have no available funds to purchase food

      You will be eligible for a food voucher, for up to seven days in the first instance, if you:

      • Can provide sufficient evidence that you have no financial means of funding your own food, and
      • Can reach the Costcutter shop in the Burroughs with the voucher provided.

      To make a request for parcel or delivery, please email our Welfare team. Please note that we can only make deliveries to addresses within five miles of Middlesex University (The Burroughs).

    • Student maintenance loans and loan repayments

      The Student Loans Company (SLC) has confirmed that students will receive the scheduled or next instalment of their maintenance loan at the planned start of summer term, regardless of whether their university or provider has made alternative arrangements for teaching and regardless of whether campuses are closed.

      Find more information on the GOV.UK website.

  • Fees

    • What is the University doing about tuition fees?

      The decision was made to move all teaching to online-only delivery  and to develop similar alternative arrangements for assessments. While this way of learning and assessment may feel very different, we have worked hard to maintain our commitment to continue quality teaching supervision and assessment to support our students' progression and completion of their programmes.

      Equity and inclusion are at the heart of our plans for moving to fully-online learning, teaching and assessment and these principles of fairness are at the forefront of our decision-making process. We have worked hard to put in place mitigations, checks and balances to ensure our students are not disadvantaged in any way.

      Our position in relation to payment of tuition fees is clear and where we have been able to deliver alternative online teaching, supervision and assessments to our academic standards we will not be issuing tuition fee refunds. This is in line with regulatory policy wherein students will continue to receive scheduled payments of loans for the remainder of the current, 2020/21, academic year.

    • What are other universities doing in this area?

      Most universities are following the government guidance and not issuing refunds. The most recent government statement on this matter says that, “students ordinarily should not expect any fee refund if they are receiving adequate online learning and support.” You can read the full government statement on the Department for Education website.

    • UK Undergraduate students

      Where you are eligible for funding from Student Finance England and have not yet applied, please try to make your application as soon as possible to ensure your tuition fees are cleared by payment deadlines.

      For those of you that are not in receipt of government funding, such as from the Student Loan Company, we will offer flexibility on current tuition fee deadlines. The University will be issuing more detailed guidance on this next week.

      If your financial circumstances change and you are unable to meet your payment deadline, please contact the Welfare team by booking an appointment or through the UniHelp team requesting assistance from Welfare.

    • UK Postgraduate and Doctoral students

      If you are a UK/EU Postgraduate student, you can apply to Student Finance England for a loan of up to £10,906 for a Master's course. This will be paid directly to you. This is not means tested and will be paid to you in three instalments. Please see the Government website for more details.

      If you are a UK/EU student starting a Doctoral degree after August 1 2019 you can apply to Student Finance England for a loan of up to £25,700 for your whole course, to help with course fees and living costs.

      For further information on how to make your tuition fee payment, please refer to UniHub.

  • Travel and visas

  • Travel and immigration

    • Travelling abroad or away from home

      If you're planning to travel, check the Foreign & Commonwealth Office travel advice.

      It's also important you check the Government's travel corridors - a list of countries, territories and regions from where you can travel to England and may not have to self-isolate.

      If you visited somewhere that is not on the list in the 10 days before your arrival in England, you will need to self-isolate. Visiting includes making a transit stop. If you do need to self-isolate because of this, make sure you let us know by emailing COVID19MDX@mdx.ac.uk

      We recommend that you delay any travel to accommodation on campus or any private accommodation in the London area for now, if you were planning to live away from your home.

      The most important message from the Government is to stay at home apart from essential travel. We’ll send you more information about making travel plans as soon as we can.

      Refer to full guidance for specific details.

    • Advice for people returning to the UK

      Check the Government's advice for people returning to the UK.

    • New international students travelling to UK

      The Government’s advice for international students travelling from overseas for the spring term is to consider whether they need to travel to the UK at this time, particularly if their course does not require them to be on campus from 4 January. Those students should consider delaying if travel arrangements can be rearranged without undue costs. If travel cannot be rearranged, international arrivals must complete a passenger locator form on arrival in the UK, and passengers travelling from a country not on the exemption (travel corridor) list will need to self-isolate in their accommodation for 10 days.

      If the applicant cannot make changes/ delay travel  :

      1 ) Send their details ( travel dates, accommodation information) to the Regional Office so that they can be appropriately supported

      2) Provide details on self isolation

      2) In the meantime, they should to enrol and engage online

    • Visa and immigration info

      The Government is working to ensure existing rules and regulations are as flexible as possible under the current unprecedented circumstances.

      Any student whose leave expired after 24 January 2020, and who cannot leave the country because of travel restrictions or self-isolation, is able to extend their visa to 31 July 2020. This will be kept under regular review in case further extensions are needed. Individuals must contact the Coronavirus Immigration Team to advise of their situation.

      Full information is on GOV.UK including details of the Coronavirus Immigration Help Centre.

  • Students with Student Route Visa

    • I want to go home because of the coronavirus outbreak. What is Middlesex University policy on this?

      We understand that you may be anxious and considering returning home. While we advise you not to be moving around at this time, if you decide to go back, it is important that you notify us both for visa requirements and so we can support you in continuing your studies.

      • In the first instance, you need to email our Visa Compliance team requesting an “authorisation to travel”. Please provide a copy of your flight details in your email
      • Next, you need to inform your Programme Leader about your travel plans.

      Please rest assured, you will not be disadvantaged by your decision to travel. Even if, due to your own government's measures, you are not able to return to the UK. If you are not in the UK, it is important that you engage with Middlesex University. You must follow the online learning we have put in place to assist you and comply with end of year assessments.

      However, if you wish to take a break from your academic studies or thinking of withdrawing from your course, then you will need specific advice. As this may have implications for your immigration status. It is very important that you contact us before taking any decision which will have serious implications on your ability to study in the UK in the future. Our Advice Team is here to support you and can be reached via email.

      Further immigration information for students studying on a Student Route visa can be found on the UKVI website and the UKCISA website.

    • My UK visa expires while I am in the UK?

      As the COVID allowance for extending a visa ended on 31st July, UKVI advises students to either return home or if able and have been granted a COVID extension, to extend your current visa to remain in the UK.

      You can find more useful information on the UK Visas and Immigration (UKVI) website or feel free to contact our friendly International Student advice team on intadvice@mdx.ac.uk  for further clarification.

    • What if I can’t travel home at the end of the summer term?

      The Foreign and Commonwealth Office is providing the latest travel guidance on territories most affected by COVID-19. We advise that you check this information regularly. If you are unsure please email the International Student Advice team.

    • What happens if I have decided to study remotely from my country, will this affect my attendance record if I am not physically at the University?

      You are expected to engage with online study as advised by your Programme Leader and Tutors. It is important that you do not miss online lectures and seminars and keep on track with assignments and submission.

      Arrangements will be made to keep online attendance record but in cases where you are not able to engage due to illness or travel, please email our Visa Compliance team and seek authorised absence permission.

    • Am I allowed to work full-time now that some teaching is still online?

      Your Student Route Visa condition remains in place as we still expect all of our students to engage with the online delivery of their course. There are no current changes to the term dates. Therefore, during term-time, Student Route students will be restricted to working the number of hours their visa allows.

      If you are unsure, please contact the International Student Advice team

    • I am self-isolating or unwell and not able to join online teaching. Will my attendance be monitored?

      If you are unable to engage with studies because you are unwell, you must email Student Visa Compliance team. The team will update your attendance record to show that your absence is authorised.

      We do not anticipate visa implications for most Student Route Visa students with quarantine or travel restrictions, but you will need specific advice if you are absent from study for more than 60 days.

    • I am due to start a work placement this year and experience difficulties with the job search. How will I be affected?

      We will be reviewing the deadlines set for securing the work placement, and we will permit flexibility in line with the UK Visas and Immigration advice. Further details will follow as they are available, so please check back.

    • I am on work placement, how will I be affected?

      We are anticipating that students on 12 month work placements should remain on their placements, unless their employer can no longer support the placement and cannot offer alternative arrangements. If your employer informs you that they have to terminate your contract, please contact the Programme Leader and email Student Visa Compliance team.

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