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Spam/phishing emails – tips on how to stay safe

Despite our extensive email filters that block out spam emails, there will occasionally be some emails that get through to your student email accounts. In these instances it's important that you know how to identify spam/phishing emails and what to do.

Top tips:

  • Please change your password if you’re still using your default one or feel your email may have been compromised
  • Middlesex University will never ask for usernames or passwords in an email
  • Don’t respond to emails you’re not expecting
  • Don’t click on links in emails you’re not expecting, even from friends or University staff
  • Never provide personal information such as passwords and banking details
  • If unsure, call the sender of the email to confirm if it's real.

Ways to identify a spam/phishing email:

  • The email asks for personal details: such as your username, password, bank details
  • You weren't expecting to receive the email
  • You don't know the sender or the sender email address looks different from normal
  • The email looks different from other emails that you're used to receiving
  • The email expects you to click on a link, with little or no context as to where the link goes.

If you think that you have received a spam/phishing email, you should delete it immediately and contact UniHelp.

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