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    Wellbeing and support

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    • Wellbeing and support 2018

      • Your Impact: More face-to-face support for students who want to change their timetable

        One thing we did for our students during welcome month was set up a bank of computers in the Quad to help students change their timetable with also support from ambassadors to guide and help them through the process. This played a huge role as previous years we have had large queues requesting for help and we have had to advise them to go find a computer and make the changes by themselves.

      • Your Impact: New Learning Support Zone

        A new Learning Support Zone has opened up in September at Hendon Library which will be a vibrant learning space including workshops and a zone for one-to-one and small group appointments. The space will mainly be used by Librarians, Disability & Dyslexia Support, Learning Enhancement Team and Student Learning Assistants. This will increase availability of study space in the Sheppard library enhancing and adding to student learning environments.

      • Your Impact: A prompt payment discount for UK/EU Undergraduate Private fee paying students

          UK/EU Undergraduate Private fee paying students offered a 3% prompt payment discount should Tuition fees be cleared in full by the payment deadline. Payment deadline: UK/EU Undergraduate students not in receipt of a tuition fee loan that covers the full amount of the tuition fee payable are required to pay the full annual fee on or by 5th November 2018 (January starts – 25 February 2019).

      • Your Impact: EU/UK Undergraduate Instalment plans (Private Fee Payers)

        From this year, EU/UK Private fee paying Undergraduate students will be entitled to a five part instalment plan. This instalment plan to clear Tuition Fees for the 2018 Academic year will be provided over 5 months between the period of November and March this year for October starts and respective months for non-standard and January starts. You should note that instalment plans will not be available to students who are eligible for finance from Student Finance England.

      • Your Impact: Subsidised Dyslexia testing for international students

        Following feedback from Student Voice Leaders and elected MDXSU representatives, MDXSU worked with the University to reduce costs for dyslexia testing for international students. Previously international students would have had to pay around £400 fee for the testing. However the university now only requires registered students to pay £72, with the university funding the remainder. To book dyslexia testing or to discuss potential provisions please email disability@mdx.ac.uk. Information is also available regarding the disability and dyslexia service on UniHub or the MDXapp.

      • Your Impact: Supporting students to avoid plagiarism

        The MDXSU Advice provides support to hundreds of students, including those who have been accused of plagiarism. In order to make it easier for students to understand how to avoid plagiarism, MDXSU has fed in the University’s Academic Integrity policy. You can find more information here: https://unihub.mdx.ac.uk/study/copyright

      • Your Impact: Access to free sanitary products

        The cost of sanitary products was raised as an issue by students on MDXSU’s Ideas for Change part of their website. It was also part of the manifesto of Katie Dragomirova, Vice President Business and Law, to address this issue.

        Students are now able to purchase tax-free, cost-price sanitary products from the Middlesex Students’ Union Welcome Desk, or pick them up for free every Tuesday. This has meant that students are saving money on essential products like tampons and sanitary pads – which are also sustainably produced.

      • Your Impact: Mental Health Advisers cover a daily rota to provide emergency support

        In response to students feedback that found mental health support difficult to plan plus there is a slow response, the university is now providing Mental Health Advisers to cover a daily rota to provide emergency, on the day, support, guidance and referral to external MH services when required.

      • Your Impact: The counselling form is being reviewed

        Students fed back that the online counselling form is too long. This form is being reviewed and we hope to make completion simpler. In addition, student can come to drop-in and will not need to complete a self-referral form.

    • Wellbeing and support 2017

      • Your Impact: A real-time chat service for UniHelp

        We have listened to your feedback about how you get in touch and that is why we now offer an online chat service.

        The service was piloted at the start of the 2016/17 academic year, and students who have already used it have provided much positive feedback.

        • - “Fast and just what I needed. Thank you,”
        • - “Quick and very useful!”

        To use the Chat functionality, click on the ‘Call, Chat or Visit’ button on the UniHub front page or visit our UniHelp page.

        Online Chat is available during term time Monday to Friday – 8:30am to 9:00pm, Saturday and Sunday  - 11:00am to 5:30pm.

      • Your Impact: Online forms for extenuating circumstances

        Feedback from students said that it was not always easy to go into UniHelp when they needed to request a deferral or extenuating circumstances form. To make this process easier, these forms are now available for students to download through UniHub.

      • Your Impact: Healthier food options on campus

          Following feedback on the Students’ Union website, in September, with the inauguration of the new Ritterman Building, Chartwells opened a healthy orientated smoothie bar – Blend and Grind Coffee Bar. It provides a wide range of freshly made smoothies, hot soups, gluten free confectionary and crisps and also a range of hot drinks.

      • Your Impact: Online booking for counselling and mental health appointments

        Based on student feedback about the old paper-based system, a new online system has been introduced.

        Students can now book same-day mini appointments (available every day Monday to Friday) and refer themselves for ongoing support using links on our UniHub ‘Counselling & Mental Health’ pages.

        These changes make support more accessible for students. The UniHub page on which the links can be found can be accessed via smartphone and tablet, which many of our students report using to book same-day mini appointments.

      • Your Impact: Supportive spaces to discuss stressful elements of student life

        In response to student feedback  requesting a wider range of advice and support about how to manage life’s challenges the Counselling and Mental Health Service team are now daily drop-in sessions (Monday-Friday, 14-15) for any student in distress. In addition we are currently piloting a wellbeing pathway with different wellbeing activities on offer for students seeking support, including walk and talk groups, 1:1 gym sessions and horticulture. We will be compiling a workshop calendar so students can see and sign up for workshops available throughout the academic year.

      • Your Impact: A better location for Disabled Students Allowance (DSA) Needs Assessments

        Students who were getting their DSA Needs Assessments fed back that the service wasn’t very easy to locate.

        The Access Centre has moved into a dedicated and very easily accessible space on the lower ground floor of Sheppard Library. We now offer DSA Needs Assessment appointments over six days a week and on some evenings.

        Our Bloomsbury Outreach Assessment Centre at UCL/ Institute of Education (Central London) has reopened and is available for appointments five days a week.

        A new outreach centre in St Mary’s University (Twickenham) opened in December 2016.

      • Your Impact: A free on campus bike-loan scheme for students

        An idea was submitted through the Ideas for Change tool on the MDXSU website, about creating a Middlesex University bike scheme. It received a really positive response, with 80 students voting in favour, resulting in your Students’ Union Officers working with the University to implement the idea.

        This led to the launch of the new MDXSU and MDX free bike hire scheme for students and staff in January 2017. The scheme is called ‘Free Wheelers’ and has been devised to provide easier access between main campus, Allianz Park and halls – whilst promoting healthier lifestyles and students’ wellbeing.

      • Your Impact: Access to cheaper and free sanitary products

        The cost of sanitary products was raised as an issue by students on MDXSU’s Ideas for Change part of their website. It was also part of the manifesto of Katie Dragomirova, Vice President Business and Law, to address this issue.

        Students are now able to purchase tax-free, cost-price sanitary products from the Middlesex Students’ Union Welcome Desk, or pick them up for free every Tuesday. This has meant that students are saving money on essential products like tampons and sanitary pads – which are also sustainably produced.

      • Your Impact: Support for Care Leavers

        In November 2016, we set up the Care Leavers and Estranged students Hub with the support of 3rd Year student, Louise Marquis.

        The purpose of the hub is to provide Care Leavers, and those who identify as estranged, a space in which they can find support, meet others in the same situation, and socialise.

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