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Accessing your student email

To make sure you're protected online, we're making some changes to how you can access your student email account. Changing your password regularly isn't enough to protect your identity and data any more, which leaves you vulnerable to a variety of attacks by scammers and hackers.

The most important step for you to take now is to download Microsoft Outlook on your phone or switch to using Outlook web on your desktop.

  • What is the change?

There are two phases to this project which are outlined below. This project will help keep you safe online, and make sure your access to university systems isn't compromised.

  • Phase 1

    From Monday 22 February you'll only be able to access your email through Microsoft Outlook. All other email applications that don't support multi-factor authorisation will be blocked.

    Desktop: You'll need to upgrade to a modern version of Microsoft Outlook (e.g. 2016 or later), or use your browser to access email via Outlook on the Web.

    Phone: Make sure a modern version of Microsoft Outlook is installed and configured on your phone. Outlook is free to download from both iOS App Store and Android Play Store.

  • Phase 2

    You'll be asked to set up multi-factor Authentication for your university accounts. You may have seen this on your bank account, patient records etc., where you are asked to confirm your identity through a code sent to you by SMS.

How do I set up Outlook on my mobile device?

Please view our guides below to find out how to set up the Outlook app on your mobile device.

Apple devices: Outlook setup

Android devices - Outlook setup

  • Why are we making these changes?

To keep your identity and information safe

Outlook is the only app that can help us protect your account and data

To stop targetted attacks on the Higher Education sector

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