Fear and anxiety about what is happening in various places in the world can be overwhelming and emotionally challenging. For support on your mental wellbeing during these difficult times, we have a dedicated special access to a 24/7 multi-lingual support advisors from our collaborators of Spectrum Life. Just use WhatsApp and text 'Hi' to the number +447418 360 780 and mention you’re an international Middlesex Student. They’re there to listen! You can even request to speak to a counsellor that speaks your first language, if you feel more comfortable to do so. Please find more information and all resources, including academic support and more, as well as Online and Charity Helplines listed alphabetically for most countries that you can contact and trust to ask for emotional support in our dedicated page: https://unihub.mdx.ac.uk/support/overseas-students.
Part of Student Support and Wellbeing, CMH is a team of mental health professionals that holds a confidential space of compassion and support for you, and we’re here to offer you guidance and orientation on emotional wellbeing and mental health.
We can help you understand what Mental Health support is available (both within MDX and outside) and coordinate your access to it.
We provide a series of individual and group sessions to help you cope with current issues that are impacting your student journey like stress, anxiety, low mood, or procrastination. Our services are provided both online and in-person, aligning to the Middlesex blended-learning experience offered this academic year.
We can also help you address any emotional difficulties that you've been having and support you in processing impactful experiences and events.
All of the support, sessions, and communication with us remains confidential.
This means we do not share verbal or written information about you to others, including family, friends, lecturers, faculty, other offices of Middlesex University or external providers without your prior consent, and details of your contact with the service are not recorded on your academic records.
There are rare instances when we would have to break confidentiality, such as if you or others may be at risk of serious imminent harm.
It’s important to know that all of our Counsellors are members of the British Association for Counsellors and Psychotherapists (BACP), and our Mental Health Advisors are members of the University Mental Health Advisers Network along with other professional bodies like Social Work England, and adhere to its policy rules and ethical guidelines.
You don’t have to wait until you feel completely lost and in crisis before asking for help.
Mental Health support is the most helpful for when you realise that things are starting to not feel okay; when you notice (or people close to you tell you they’ve noticed) important changes in the way you feel, you act, you think. You might also have had an experience a while ago that only now you feel ready to talk about or process.
There’s no specific time - just whenever you’re ready and feel comfortable to open up in a safe space.
If you’re not sure if this is the best time for you to engage in mental health support, you can have a OneOff session with a staff member – and you can think it through together.
You can also ask for advice to your Personal Tutor, or a lecturer you trust. The Student’s Union can also advise you on how to approach mental health support safely.
Please know that in order to access our individual services you must be an active enrolled student living in the UK and registered with GP/Doctor. You can find resources available to you overseas on the Support and Wellbeing if you're living abroad page, and more information on registering with a GP on the Register with a GP page.
Students living in most of the Halls of residence at Middlesex have access to 24/7 Call Backs by a counsellor through the programme of Optivo, without having to wait for our slots during working hours. You can call the free number 0800 028 3766, and ask to speak with a counsellor, and that you are a student living in an Optivo Student Hall. They will get your call back to speak to a counsellor right away. Ongoing support through weekly sessions of Counselling are also available through this programme.
*Available for Platt, Ivy, Usher and Writtle halls
Have you had recent support through our service? We would love to hear how you found it, and whether you have recommendations in how we can improve what we are offering to our students at MDX.
Please complete the following feedback form, we're here to listen to you, and your voice matters: https://forms.office.com/e/Gtzt73QBm0
Find up-to-date relevant crisis and emergency support from dedicated organisations and medical facilities ready to support you. Remember, when in a life-threatening crisis, call 999 immediately.
If you have any questions or doubts about Counselling & Mental Health, please take a moment to search in our Frequently Asked Questions – the answer might be just a click away with no hassle!
If you can’t find it there, feel free to reach out to us at CMH@mdx.ac.uk. Please remember that we operate in regular working hours Monday to Friday 9am to 5pm, and we’ll get back to you as soon as possible within those times. Services and sessions in-person are conducted at the Sunny Hill House building on campus, which you can access via Greyhound Hill or through the Williams Building car park. Use the postcode NW4 4JS on Google Maps to find us.
If you’re in need of crisis and emergency support, please use any of the numbers and contacts on our emergency page.
If you’re at immediate life-threatening risk, please call 999.
Contact us directly via email
Call us on 0208 411 5366
Monday to Friday | 9.00am to 5.00pm
