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    Services standards

    Our service abides by the British Association for Counselling and Psychotherapy Ethical Framework for Good Practice in Counselling and Psychotherapy. The purpose of the Ethical Framework is to establish and maintain standards for practitioners and to inform and protect members of the public seeking and using services.
    Information and downloadable documents concerning the Ethical Framework

    Service feedback: comments, compliments & complaints

    We value your feedback on the help you have received from the Counselling & Mental Health Team. Any suggestions you may have help us to improve the effectiveness of our provision.

    If you wish to complain about any aspect of the service, you should first discuss your complaint with the practitioner working with you, if you feel able to. If the complaint cannot be resolved at this point, please contact the Student Mental Health Manager (details below) who will advise you of any further options if necessary.

    Leah Madnick
    Student Counselling and Mental Health Manager
    Sunny Hill House
    Middlesex University
    The Burroughs, Hendon
    London, NW4 4BT


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