Please read these terms carefully as your booking and purchase of guest tickets for your Graduation Ceremony constitutes your acceptance of these terms.
Dates and times
Graduates can request to change the date and time of their ceremony however this is under the discretion of the university and cannot be guaranteed.
If the number of graduating students booking for a ceremony, exceeds the number of places available for that ceremony, then the University has the right to change the ceremony that the student was originally invited to. If the ceremony is full on the date the student attempts to book they will not be able to book into the ceremony and will be offered an alternative date.
Access/Disability Requirements
It is your responsibility to inform us if either you or one of your guests has an access requirement. If you fail to do so before the booking deadline we cannot guarantee that the appropriate arrangements can be put in place in time for your graduation ceremony. When students book to attend their ceremony there will be a section of the registration form which asks if you have any special requirements. Please answer yes to this question and we will then contact you to discuss the arrangements.
Ticket Cancellations and Refunds
It is possible for you to cancel your booking and guest tickets before the extra ticket deadline of 13th June June at 5pm. Refunds are made by logging back into your ticket booking and cancelling the tickets. After the extra ticket deadline we are unable to refund you for your guest tickets. Tickets do not carry over to future ceremonies
Photography and Gown hire refunds
For photography and gown hire please refer to Ede and Ravenscroft’s terms and conditions. They can be contacted on 01223 861854.
Children
Children from newborn to age 5 are not permitted into the ceremony marquee but will be able to watch via the video link in the lecture theatre. Children aged 6 and over must have their own ticket to enter the marquee priced at £30. If your guest arrives with a child under the age of 6 and is unable to use their ticket we will not provide a refund.
All children below the age of 12 must be supervised by an adult at all times before, during and after the ceremony. We reserve the right to ask you to leave if children are not being supervised.
Data Protection
All eligible students will have their full names and awards (not classifications) published in the on-line programme. This will be carried out under the legal basis of legitimate interest. If you do not want your name to be published, you must notify us at graduation@mdx.ac.uk and we will remove your details.
All eligible students will have their surname, student number and level of study (not classification) sent to Ede & Ravenscroft via encrypted mail. This is to enable online booking, ticket sales, robe hire and photography and to ensure the Ede & Ravenscroft have the correct ceremony date and robes for graduates. This is carried out under the legal basis of legitimate interest.
All eligible students will have their full name, student number and expected award (not classification) sent to Middlesex University Students Union via encrypted mail. MDX SU will print the names of eligible students on apparel sold on the day of the ceremony. This is carried out under the legal basis of legitimate interest. If you would like to have your name deleted please contact the SU directly.
The Graduation Office will not discuss your student record or any details relating to you graduation with a third party, including parents. If you would like us to discuss your details with a third party you will need to email us with your consent.
Debt
The University Regulations 2022-23 state the following:
E9.4 Students who have a tuition fee debt to the University will not have a qualification conferred, will not be notified of their final results, receive a Certificate or Diploma Supplement, nor be entitled to attend their Graduation Ceremony until the outstanding debt to the University has been paid.
Given the University Regulation if you have an outstanding tuition fee that is not cleared before the booking deadline the University may not include your name in the programme , and will not allow you to take part in the graduation ceremony. You will not be able to book to attend your ceremony until the debt clears.
Deferrals
If you are unable to attend your Ceremony, you can request to defer your graduation once to the next appropriate ceremony. Please confirm in writing to graduation@mdx.ac.k that you wish to defer by the registration deadline of the current Graduation Ceremony you have been invited to and we will confirm whether we are able to accept your deferral.
If you purchase guest tickets then request to defer you must refund your guest tickets by the published refund deadline.
It is not possible for you to carry over your registration or guests tickets to a future ceremony that you are deferring to. Instead, you will need to register and purchase guest tickets for your new ceremony, conforming with the new ceremony deadlines.
Emails from us
The graduation invitation will be sent via email to the personal and MDX email addresses of eligible students. Reminders emails will be sent to students.
Students who have booked to attend their ceremony by the published deadline date will be sent an email to confirm the availability of additional guest tickets as soon as booking closes.
If a student has not received the invite email it is the responsibility of the student to follow this up with the Graduation Office by contacting graduation@mdx.ac.uk
Force Majeure
If the Graduation ceremony cannot take place or is delayed or the ceremony time needs to change due to circumstances beyond the control of Middlesex University, including (without limitation)
Middlesex University will not be liable for any losses direct or otherwise incurred by the graduands or their guests with regards to travel or hotel bookings. The cost of any guest tickets purchased will be refunded.
Guest tickets
Once booking opens, you will be able to purchase a maximum of two guest tickets before the published registration deadline. Tickets cost £30 each and must be purchased via Graduation Services | Ede & Ravenscroft (edeandravenscroft.com). Once the booking deadline has passed, your two initial guest tickets will not be available.
We cannot guarantee that there will be additional tickets available for your ceremony. If there are any additional guest tickets, they will be sold for £30 each on a first-come, first-served basis via Graduation Services | Ede & Ravenscroft (edeandravenscroft.com). Students who did not book their ceremony by the published deadline will not be eligible to book guest tickets. Only students who booked to attend the ceremony before the deadline are eligible to book extra tickets. After the booking deadline we will contact eligible students to confirm availability of additional tickets.
If you purchase additional tickets, and the guests do not attend, the tickets are not refundable. We retain the discretion to set the maximum amount of additional tickets you will be able to purchase. The refund deadline for guest tickets is 5pm on 13th June.
It is not possible for you to use your guest tickets at any graduation ceremony other than the one you have been invited to.
Tickets are not transferable. We try and make the process of allocating tickets and additional tickets as fair as possible. We do not permit the transfer of tickets between students or permit any request to the graduation office to transfer tickets. All guest tickets are required to be collected with photo id.
Refunds can not be made if your guests do not turn up or can not make the ceremony. If you or your guest requires a visa and the visa is refused you must cancel your tickets online by 5pm on 13th June.
If you are ill on the day of your ceremony and can provide medical evidence a refund may be made in exceptional circumstances. Please contact the graduation office for further instructions by 12th July. We will not offer refunds after this date.
On the Day
You must bring your student card or another form of photo id to your ceremony, allowing sufficient time at the venue to register and collect guest tickets and your academic robe. We require proof of purchase from all graduates so they can collect their tickets and an academic robe – only the graduand can collect tickets and robes.
All guests need to be seated 15 minutes before the ceremony starts.
We reserve the right to refuse entry or remove any graduand or guest where it appears to us in our sole discretion to be necessary for the good conduct of proceedings and/or the safety, health and wellbeing of graduands, guests or staff.
We reserve the right to refuse entry to the ceremony if either the graduate or guest is more than 15 minutes late. After this time you we will move you to the next available ceremony which may be the same or the next day. Refunds will not be offered for latecomers.
Student Tickets
Students must book to attend their ceremony before the published deadline to guarantee their place at the ceremony. If they fail to book by the deadline date the university will offer them a place at a ceremony where there are places available however this will be on on the day first come first served booking. The university is under no obligation to provide these students with guest tickets if they fail to book by the published deadline. The university is under no obligation to let you attend a ceremony if you turn up on the day without having pre-booked.
Robes and dress
Robes can be hired through the University’s official robe suppliers, Ede and Ravenscroft. It is compulsory to wear robes to attend your ceremony. If you arrive at the ceremony wearing incorrect robesthen you will not be admitted into the ceremony. Please contact Ede and Ravenscroft directly for their refund policy.
Use of Images
All footage filmed at the ceremony may be used by Middlesex University for media publications and advertising. Ceremony films will be archived for future reference.
All graduands and guests should be aware that they may feature in this footage. By registering to take party in your graduation ceremony and by purchasing guest tickets, you are giving permission for your image to be recorded.
