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    Systems Status

    Middlesex University works hard to ensure that the online student services you access are available 24 hours a day, 7 days a week. However, at certain times during the year there may be some disruption as we carry out essential maintenance or introduce improvements.

    Unplanned disruption to services may also occur, and we take these issues very seriously. If this happens, we will let you know as soon as possible in the service status pages and through a variety of other communication channels including social media and digital signage.

    In all the above cases, we work very hard to ensure that disruption is kept to a minimum and normal service is resumed as soon as possible.

    Important announcements

    Various links in myUniHub unavailable

    Monday 20 November, 9am to 5pm (UK time)

    The University Student Records System will be unavailable between the above times. This is part of ongoing work to improve the functionality and performance of the University’s online student services.

    As a result, various links in myUniHub  will be inaccessible. Portlets affected include:

    • Enrol Here
    • My Status
    • My Fees and Finances.
    • My Timetable

    Please note that this does NOT affect your ability to login to myUniHub and access your e-learning resources via the My Learning portlet.

    For further information please view our Improving myUniHub page

    We apologise for any inconvenience this work may cause.

    • CURRENT ISSUES - Please click for further details:

      • myUniHub - Issues using Google Chrome, Safari and Firefox v52

        There is currently an issue with all links to the Student Records System when using the Google Chrome, Safari and Firefox v52 and above browsers . We advise you to use Internet Explorer or Firefox v51 or lower to access myUniHub and ENROL at this time.

        If you need to download Firefox v51 please visit our Software download page

        For further help please visit UniHelp.

      • Phishing / Scam emails

        While a lot of spam emails are blocked from student email accounts, students are still encouraged to be vigilant for possible phishing / scam attempts

        Never provide any of the following information in response to emails you receive:

        • - Your password
        • - Banking details or
        • - Debit/credit card details

        Some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.

        1. Hover the cursor over any link embedded in the email to see if the address is valid and do not click unless certain the email is from a trusted source.
        2. If the sender appears to be asking you to click a link you are uncertain about – call or email them to check before you follow the link.
        3. If the email is marked as SPAM, this is because at some point it has come from a non-Middlesex email  address.  Any email marked with a SPAM should be considered as suspicious.
        4. Please be aware, Middlesex University staff will never ask for your account details, if you are ever prompted to  supply these details, please delete the email.

        Don’t take the bait – delete the email immediately.

        If you require further assistance, please contact UniHelp

      • My Learning

        If you are experiencing problems accessing My Learning please login to My Learning here

    Improving myUniHub

    Each year Middlesex University updates myUniHub to improve the functionality and performance of the University’s online student services. We work hard to ensure this disruption is kept to a minimum and will keep you updated as this work takes place.

    For more details about this project please visit our Improving myUniHub project page

    Please note that myUniHub is unavailable each evening from midnight to 1am (UK Time) for necessary backup.
    We apologise for any inconvenience caused by this essential maintenance.

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