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    Systems Status

    Middlesex University works hard to ensure that the online student services you access are available 24 hours a day, 7 days a week. However, at certain times during the year there may be some disruption as we carry out essential maintenance or introduce improvements.

    Unplanned disruption to services may also occur, and we take these issues very seriously. If this happens, we will let you know as soon as possible in the service status pages and through a variety of other communication channels including social media and digital signage.

    In all the above cases, we work very hard to ensure that disruption is kept to a minimum and normal service is resumed as soon as possible.

    Important announcements

    My Learning unavailable

    11:30pm Wednesday 5 July to 5:30am Thursday 6 July (UK Time)

    My Learning will  not be accessible on the dates above due to essential system maintenance.
    Please note this will not affect your ability to login to myUniHub and use all other portlets.

    We apologise for any inconvenience caused.

    Phishing emails

    Due to recent phishing emails sent to many Middlesex University students, some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.

    • Hover the cursor over any link embedded in the email to see if the address is valid and do not click unless certain the email is from a trusted source.
    • If the sender appears to be asking you to click a link you are uncertain about – call or email them to check before you follow the link.
    • If the email is marked as SPAM, this is because at some point it has come from a non-Middlesex email address.  Any email marked with a SPAM should be considered as suspicious.
    • Please be aware, Middlesex University staff will never ask for your account details, if you are ever prompted to supply these details, please delete the email.

    Don’t take the bait – delete the email immediately.

    If you require further assistance, please contact UniHelp

    UniHelp Appointment Email Error

    Due to a technical error which has now been resolved, some students may receive UniHelp emails for appointments in the past. Please delete these emails.

    We apologise for any inconvenience this may have caused.

    • CURRENT ISSUES - Please click for further details:

      • myUniHub - Issues using Google Chrome and Firefox v52

        Due to a technical fault, you may experience issues when accessing some parts of myUniHub using the Google Chrome and Firefox v52 browser. We advise that you use Firefox v51 or lower however, if you have updated to the latest version of Firefox, please use Internet Explorer until the issue has been resolved. Alternatively, you can downgrade Firefox v52 by uninstalling it from your system. Click here to download Firefox v51.

        For further help please visit UniHelp.

        We apologise for any inconvenience this may cause.

      • myUniHub - issues logging in on all browsers

        You may experience an issue when logging into myUniHub on all internet browsers, which may require you to accept security steps. Please accept these and you will be able to log in.

        Click here for a step-by-step guide on how to access myUniHub, or for further assistance please visit UniHelp

        We are working to rectify this issue immediately and we apologise for any inconvenience caused.

      • Phishing / Scam emails

        While a lot of spam emails are blocked from student email accounts, students are still encouraged to be vigilant for possible phishing / scam attempts

        Never provide any of the following information in response to emails you receive:

        • - Your password
        • - Banking details or
        • - Debit/credit card details

        Some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.

        1. Hover the cursor over any link embedded in the email to see if the address is valid and do not click unless certain the email is from a trusted source.
        2. If the sender appears to be asking you to click a link you are uncertain about – call or email them to check before you follow the link.
        3. If the email is marked as SPAM, this is because at some point it has come from a non-Middlesex email  address.  Any email marked with a SPAM should be considered as suspicious.
        4. Please be aware, Middlesex University staff will never ask for your account details, if you are ever prompted to  supply these details, please delete the email.

        Don’t take the bait – delete the email immediately.

        If you require further assistance, please contact UniHelp

    Improving myUniHub

    Each year Middlesex University updates myUniHub to improve the functionality and performance of the University’s online student services. We work hard to ensure this disruption is kept to a minimum and will keep you updated as this work takes place.

    For more details about this project please visit our Improving myUniHub project page

    Please note that myUniHub is unavailable each evening from midnight to 1am (UK Time) for necessary backup.
    We apologise for any inconvenience caused by this essential maintenance.

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