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    Systems Status

    Middlesex University works hard to ensure that online student services are available 24/7. However, occasionally there may be some disruption as we carry out essential maintenance or introduce improvements.

    Unplanned disruption to services may also occur, and we take these issues very seriously. If this happens, we will let you know as soon as possible in the service status pages and through a variety of other communication channels including social media and digital signage. In all cases, we work very hard to ensure that disruption is kept to a minimum and normal service is resumed as soon as possible.

    Important announcements

    Student Self-Service password registration unavailable

    The Student Self-Service password registration is currently unavailable due to a system upgrade. Normal Service is expected to return on or before 13 June 2018. During this planned outage you will not be able to register for the system.

    Please note If you have already registered, you will continue to have the password reset system.

    For further assistance contact UniHelp

    We apologies for any inconvenience caused.

    Please change your default password

    If you’re still using your default password given to you when you enrolled, you must change your password at next logon. This is in order to protect your work and personal data.

    • Please use any of the university computers to change your password
    • If you’re off-campus, please contact UniHelp for further assistance

    We apologise for any inconvenience this may cause.

    Spam/phishing emails – tips on how to stay safe

    Middlesex University will never ask for usernames or passwords in an email

    • Please change your password if you’re still using your default one or feel your email may have been compromised
    • Don’t respond to emails you’re not expecting
    • Don’t click on links in emails you’re not expecting, even from friends or University staff
    • Never provide personal information such as passwords and banking details
    • If unsure, call the sender of the email to confirm

    If in doubt, delete the email.  For further assistance contact UniHelp
    More Information about Spam/Phishing is also available in the 'Current Issues' section below.

    • CURRENT ISSUES - Please click for further details:

      • Spam/Phishing emails

        While a lot of spam emails are blocked from student email accounts, students are still encouraged to be vigilant for possible phishing / scam attempts

        Never provide any of the following information in response to emails you receive:

        • - Your password
        • - Banking details or
        • - Debit/credit card details

        Some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.

        1. Hover the cursor over any link embedded in the email to see if the address is valid and do not click unless certain the email is from a trusted source.
        2. If the sender appears to be asking you to click a link you are uncertain about – call or email them to check before you follow the link.
        3. If the email is marked as SPAM, this is because at some point it has come from a non-Middlesex email  address.  Any email marked with a SPAM should be considered as suspicious.
        4. Please be aware, Middlesex University staff will never ask for your account details, if you are ever prompted to  supply these details, please delete the email.

        Don’t take the bait – delete the email immediately.

        If you require further assistance, please contact UniHelp

      • My Learning

        If you are experiencing problems accessing My Learning please login to My Learning here

    Improving myUniHub, MDXapp and the Student Records System

    Each year Middlesex University updates myUniHub, MDXapp and the Student Records System to improve the functionality and performance of the University’s online student services. We work hard to ensure this disruption is kept to a minimum and will keep you updated as this work takes place.

    For more details about these improvements please visit our Project Page.

    Please note that myUniHub is unavailable each evening from midnight to 1am (UK Time) for necessary backup.
    We apologise for any inconvenience caused by this essential maintenance.

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