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    Systems Status

    Middlesex University works hard to ensure that the online student services you access are available 24 hours a day, 7 days a week. However, at certain times during the year there may be some disruption as we carry out essential maintenance or introduce improvements.

    Unplanned disruption to services may also occur, and we take these issues very seriously. If this happens, we will let you know as soon as possible in the service status pages and through a variety of other communication channels including social media and digital signage.

    In all the above cases, we work very hard to ensure that disruption is kept to a minimum and normal service is resumed as soon as possible.

    Important announcements

    Various links in myUniHub unavailable, Friday 21 July 2017 (UK time)

    On Friday 21 July 2017 from 9am to 2pm (UK time) the University Student Records System will be unavailable due to patching.

    As a result, various links in myUniHub will be inaccessible.  Portlets affected include:

    • Enrol Here
    • My Status
    • My Fees and Finances
    • My Timetable.

    Please note that this does NOT affect your ability to login to myUniHub and access your e-learning resources via the My Learning portlet.

    We apologise for any inconvenience this maintenance work may cause.

    myUniHub unavailable - Friday 21 July, 2pm to 5pm (UK time)

    Due to essential system maintenance, myUniHub will be unavailable between the above times . During this time, there will be no access for students to any part of myUniHub including My Learning.

    Whilst this work takes place, you will still be able to access some services directly, these are accessible via the Quick links options at the bottom of this page.

    For further help, please visit UniHelp.

    We apologise for any inconvenience this may have caused.

    Turnitin Unavailable

    There is currently an issue with Turnitin affecting some users where the assignment inbox is not displaying correctly this affects both staff and students. The issue is being looked into and we hope to have a resolution soon, however until then you can find a work around here which will allow you to submit coursework and view papers.

    myUniHub upgrade
    9am, Wednesday 9 August – 12 midnight, Friday 11 August 2017 (UK time)

    myUniHub will be upgraded this Summer as part of a University wide IT improvement project which is also aligned with the introduction of the University Mobile App.

    The upgrade will bring a range of improvements which include:

    • Mobile-Friendly responsive design
    • A design that replicates the look and feel of the University student website UniHub.
    • Improved information targeting.
    • Provide opportunities in developing the portal that will enable us to enhance student experience.

    In order for us to introduce these improvements, myUniHub will be unavailable:
    9am, Wednesday 9 August – 12 midnight, Friday 11 August 2017 (UK time)

    During this time, there will be no access for students to any part of myUniHub including My Learning.

    Further information about any disruption during the above dates will be displayed on Systems Status page on UniHub, System Status portlet in myUniHub, Library social media and on screens around the Hendon Campus.

    Whilst this upgrade takes place, you will still be able to access some services directly, these are accessible via the Systems Status page under the Quick links options.

    For further help, please visit UniHelp.

    We apologise for any inconvenience this may have caused.

    • CURRENT ISSUES - Please click for further details:

      • myUniHub - Issues using Google Chrome and Firefox v52

        Due to a technical fault, you may experience issues when accessing some parts of myUniHub using the Google Chrome and Firefox v52 browser. We advise that you use Firefox v51 or lower however, if you have updated to the latest version of Firefox, please use Internet Explorer until the issue has been resolved. Alternatively, you can downgrade Firefox v52 by uninstalling it from your system. Click here to download Firefox v51.

        For further help please visit UniHelp.

        We apologise for any inconvenience this may cause.

      • myUniHub - issues logging in on all browsers

        You may experience an issue when logging into myUniHub on all internet browsers, which may require you to accept security steps. Please accept these and you will be able to log in.

        Click here for a step-by-step guide on how to access myUniHub, or for further assistance please visit UniHelp

        We are working to rectify this issue immediately and we apologise for any inconvenience caused.

      • Phishing / Scam emails

        While a lot of spam emails are blocked from student email accounts, students are still encouraged to be vigilant for possible phishing / scam attempts

        Never provide any of the following information in response to emails you receive:

        • - Your password
        • - Banking details or
        • - Debit/credit card details

        Some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.

        1. Hover the cursor over any link embedded in the email to see if the address is valid and do not click unless certain the email is from a trusted source.
        2. If the sender appears to be asking you to click a link you are uncertain about – call or email them to check before you follow the link.
        3. If the email is marked as SPAM, this is because at some point it has come from a non-Middlesex email  address.  Any email marked with a SPAM should be considered as suspicious.
        4. Please be aware, Middlesex University staff will never ask for your account details, if you are ever prompted to  supply these details, please delete the email.

        Don’t take the bait – delete the email immediately.

        If you require further assistance, please contact UniHelp

    Improving myUniHub

    Each year Middlesex University updates myUniHub to improve the functionality and performance of the University’s online student services. We work hard to ensure this disruption is kept to a minimum and will keep you updated as this work takes place.

    For more details about this project please visit our Improving myUniHub project page

    Please note that myUniHub is unavailable each evening from midnight to 1am (UK Time) for necessary backup.
    We apologise for any inconvenience caused by this essential maintenance.

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