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    Supporting you

    As a new student, we want you to feel supported. We have many support services and teams available to help make your first few months at university as easy as possible.

    • Academic support

    Get the help you need, when you need it

    Student Learning Assistants (SLAs)

    SLAs are current students who support other students in their learning and provide support with your coursework, assignments and group work. SLAs are usually attached to specific modules and programmes that they have done before, offering you valuable study tips about how to achieve good grades.

    Find out more about SLAs

    Ask a Librarian

    The librarians in Sheppard Library provide subject specialist support to help your learning. They can help you find books, articles and other academic resources as well as organise individual sessions focused on your assignments as part of your programme.

    View all their services

    Personal tutors

    You will have a dedicated personal tutor throughout your first year who will provide advice and guidance on your studies, getting settled in and will act as your first point of call for your department. They will meet with you at key points in the year and let you know  about opportunities and events that will allow you to make the most of your studies.

    UniHelp

    The UniHelp Desk brings together all our face-to-face support for all general student enquiries in one location on campus the ground floor of the Sheppard Library. In addition to answering general enquiries, there are teams of specialists available to answer your specific queries during core working hours.

    Depending on the time of year, there may also be dedicated appointments or drop-in sessions for immediate specialist advice.

    Ask a question

    Learning Enhancement Team (LET)

    The LET work closely with your subject lecturers to provide you with discipline-specific support with academic writing and language to help you succeed in your studies. They also specialise in teaching the maths and numeracy you need to succeed at University and beyond. The LET are able to help when you feel you are doing well and want to do better, and/or when you feel you are struggling.

    See how they can help you

    MDXSU Advice

    The MDXSU Advice service offers independent, confidential advice on a range of academic issues. They have drop-in sessions or you can speak to someone over the phone.

    • Safety on campus

    Our campuses and accommodation are looked after by teams of security guards, protected by CCTV cameras with swipe card access in many locations.

    If you need help, please contact our 24 hour control room by calling 0208 411 6200. For non-emergency situations including safety or general advice about the campus, you can visit the Security team, based in the Quad or call 0208 411 4329.

    You can also contact our security team if you have a personal concern or query:

    Read more about safety and security

    • Your health

    Health Matters @ MDX

    University life is an exciting but also challenging time so we’ve created Health Matters @ MDX; a free, wellbeing messaging service. It's supportive, practical tips help you to take easy steps to stay on top of things and make the most of your time.

    We hate spam as much as you do, so we only send you practical, useful information when you'll really need it most. Plus you can unsubscribe any time. Health Matters @ MDX supports you with:

    • Settling in for freshers
    • Eating and sleeping well
    • Sexual health
    • Mental and physical health
    • Staying on top of your money
    • Coping with stress and staying calm
    • Staying safe

    Health Matters @ MDX gives advice you can trust. Content is evidence based and approved by university health experts.

    Sign up to get started

    What do our students say?

    “Health Matters @ MDX is both practical and reassuring. The top tips are so useful. When I really needed help, a message came through and it was relevant, as if it knew what I was going through… absolutely amazing.”

    First year student Ludovica Uggeri

    Your wellbeing

    Your wellbeing is your mental, physical and emotional health and we want to ensure that you are having the best time at University; be that with your studies or your personal life.

    We have tips, advice and guidance on making sure you're managing your new life as a student, getting enough sleep, eating healthy and feeling fit and strong.

    We also have information on mental health support and counselling as well as sexual health and contraception.

    Learn more about your health

    Getting medical advice

    We recommend that you register with a GP as soon as you get to university. Please don't wait until you are unwell to do this.

    Many Middlesex students register with:

    Ravenscroft Medical Centre 
    166 Golders Green Rd
    NW11 8BB
    Phone: 020 8455 2477
    Email ravenscroftmc@nhs.net.

    You can choose to register with any local GP but there are some that are closer to campus and halls. The NHS has more information on getting medical care as a student.

    Start your search

    Meningitis vaccination

    If you're going to university for the first time, we strongly advise you have the Men ACWY vaccine to prevent meningitis W disease. The Men ACWY vaccine is a single injection into the upper arm and protects against four different causes of meningitis and septicaemia.

    Please contact your local GP to have the vaccine, ideally before the start of your course or within the first few weeks.

    International students

    As an international student, you will only be able to register with an NHS GP if you're enrolled on a full-time course that lasts for more than six months. If this does not apply, you will have to ensure you have the correct medical insurance.

    We recommend that your let your current GP know that you are moving to the UK and ask if you need any vaccinations.

    If you have any pre-existing medical conditions, please ask your current GP to write a letter explaining these along with any medication you're receiving. You can pass this information to your new GP in the UK to ensure you continue receiving your treatment or medication.

    Getting help from pharmacies

    You do not need to register or book an appointment to receive treatment from a pharmacy. Pharmacists are highly trained professionals who will be able to give you advice and recommend treatments on minor ailments such as colds, coughs and sprains.

    Read more about their services

    Going to a walk-in centre

    Walk in centres can provide you with urgent medical attention for injuries that are not life threatening. You don't need to register or make an appointment but you may have to wait to be seen.

    Find a walk-in centre

    Emergencies and 111

    In an emergency situation, call 999. If you are still on campus, please also call campus security on 020 8411 6200.

    If you have a medical problem but aren't sure which service to use, call 111 or visit the 111 website. They will ask about your symptoms and give advice on how to access support or put you directly in touch with the appropriate practitioner.

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