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myUniHub MDXSU

Frequently Asked Questions

Here are some of the most popular questions that new students ask us. Obviously, this is not exhaustive so if you have any questions we haven't covered here, get in touch with our UniHelp team via live chat, submitting an online enquiry or calling +44 (0)20 8411 6060.

  • Welcome week

    • I don't have my login details

      If you didn't receive your username or password via email from us, please use the green chat with us button so we can provide you with your log in details.

    • I am having problems with logging into / enrolling via myUnihub

      There are a series of guides to help you log in to myUniHub.

      If you are still having issues, please contact Unihelp for assistance.

      Some of you have been reporting receiving a pin error message when trying to enrol. Please try closing your browser or clearing your cache to overcome the issue.

    • How do I complete an ID check and get my ID card?

      All students are required to have an ID check and their photo to be taken prior to an ID card being issued.

      From Monday 4 January, you'll be sent an email with a personalised link to a form where you can submit your ID documents and a photo for your student ID card. The same form is also available in the Welcome section on UniHub.

      Once you have uploaded your documents, the ID documents will be processed by SLA’s and the ID photo will be transferred to Security to produce an ID card which you will be able to collect once you arrive on campus for teaching.

      If you have any problems uploading documents, please contact UniHelp.

    • I uploaded my documents for an ID check but have not heard anything

      Please allow 5 working days for a confirmation or an email requesting further information. If you still haven't heard anything after this time, please contact UniHelp.

    • How do I find out about my timetable?

      You'll only be able to access your timetable once you've enrolled. You'll then be able to access your timetable via MDXapp or by logging into myUniHub and going to the 'My Calendar' section on the 'My Middlesex' page.

      Timetables can change from time to time during the first month of term due to the timetable publication. Make sure you regularly check your timetable for any changes. See the full schedule of timetable publication dates.

      If you're a Work Based Learning student, you won't have a timetable.

    • Where do I find information about my programme induction?

      It is essential that you attend your online Programme Induction, which is held prior to start of teaching so you can get informed about your course, meet your tutor(s) and your fellow course mates.

      You can find the start date of your specific programme induction within MDXapp or by visiting myUniHub. Here you will find the dates, times and details of how to join each online session.

      Please note that this information is occasionally subject to change, so please double-check these details closer to your arrival date.

    • Not all my induction activities show links to meetings. What should I do?

      Use the green chat with us button so that we can provide those details for you.

    • I am a postgraduate research student. When is my induction?

      You'll find your schedule outline on your dedicated welcome pages.

    • I am an International student. How can I connect with other International students?

      International Orientation will take place week commencing Monday 11 January.

      International students can also join the SU international student community group.

    • How do I register with a doctor?

      It is best if you register for a doctor straight away rather than wait until you need to see one. You can use the NHS website to search for a GP near to your new address.

      We also have a page on UniHub about registering with a health service near to campus.

    • How do I get around campus?

      We have signs and maps placed around the campus to help with orientation and there are plenty of staff around to ask for directions as well as a few technical ways to navigate around.

      MDXapp has a ‘Maps’ tile which will offer you easy routes to your desired locations and we even have our buildings and rooms on Google Maps which you can also use.

    • How do I find out about University events?

      Visit the Events Calendar on UniHub or MDXSU's events page for up to date listings of events through out the year. You can also search Student Union events via MDXapp.

    • Where can I park my car on campus?

      Students are not permitted to park on campus during the hours of 8.00am to 4.30pm, Monday to Friday (excluding registered disabled drivers). This is to keep in line with our green transport policy, promoting the use of alternative modes of transport.

      Parking is available in the evenings and weekends from the Greyhound Hill entrance behind the Sheppard Library.

      Find out more about parking

  • Teaching and learning

    • I want to change my course, how do I do this?

      Before 1 February 2021, and if you have not yet enrolled, you can change your programme / course by contacting the admissions team on 020 8411 5555.

      After 1 February, or if you have enrolled, you'll need to complete the request changes to study form.

      You must inform your local authority if you are receiving an educational award.

    • How do we register our modules?

      All core modules are registered automatically and this covers the majority of first year undergraduate programmes. Work Based Learning students will find that their modules are registered on a semester basis.

      If you do have any questions about module selection please contact a Progression and Support Advisor via UniHelp.

      You should always check the amount of credits you are studying in the programme handbook to ensure you have enough registered.

    • How can I contact my lecturer?

      You can find the contact details for your lecturer on myUniHub or in your module handbook.

      Programme handbooks will be on the programme page of my learning and module handbooks on the module pages and both should be available before teaching starts.

    • Where do I go if I have any general enquiries about my programme?

      Contact UniHelp by email, phone or via submitting an online enquiry. If they cannot answer your query themselves, they will refer you to a specialist who will be able to guide you.

      You can also use the chat form on any UniHub page.

    • Who can help me improve my work?

      In addition to your tutors, we have a number of ways you can get help with your work, including library resourcesone-to-one support and workshops. Currently, most of this provision is online.

    • How can I set up my computer and mobile devices to receive e-mails?

      The IT Support team provides a range of IT services and resources to students.

    • How can I access wireless internet on campus?

      You can find information on how to access wireless internet on campus on our IT support pages.

  • Student support

    • Where do I go if I need support?

      We pride our self on having high quality support services for our students. You can find information about all these services on UniHub. If you’re not sure about which service is most relevant to your needs please contact UniHelp.

    • How can I access extra support due to a disability or childcare?

      You can find out about all our general support services available, including disability support, childcare, student welfare advice, international student support and others. To make sure that you receive the necessary support in time, please get in touch with the relevant services as soon as possible.

    • How do I pay my fees?

      Once you've enrolled, you'll be able to view what you owe by logging into myUniHub and going to the 'My Admin and Finances' section.

      You can pay using a debit or credit card:

      • online using myUniHub/My Administration and Finances/Fees and finance
      • by telephone +44 (0)20 8411 6400 - selecting option 2 to make a payment by card. Lines are open 24/7

      International students can pay their fees through Bank Transfer Services. For any queries regarding this service or payment contact WU Business Solutions’ dedicated student support helpline on +44 (0) 1733 871871 or email education@westernunion.com

      You can also submit a query or chat to us on UniHub for any finance/fee related query.

    • Where can I live if I don’t want to stay in halls?

      You can obtain the details of private sector accommodation registered with the University and make contact with property owners directly by visiting our accommodation website.

      You can also use our estate/letting agents list to make contact directly with property agents in the local area.

      Please note: The accommodation search and message board facilities on Middlesexstudentpad are password protected. Current and prospective Middlesex students can create an account giving details of your full name, university student number, study campus and contact telephone number. Alternatively you can request a password by telephone on: +44 (0)20 8411 5068, where you will be asked for your name, University student number and campus.

      Students can advertise and search for spare rooms in our Middlesex Housing Hub Facebook group. This group is accessible only to current Middlesex students who are searching for private rented accommodation.

    • I’m expecting a delivery but am unsure who to address it to as my accommodation isn’t sorted yet.

      It is highly recommended that you do not order any deliveries until you have an appropriate address or accommodation confirmed because there is a potential risk of your delivery being lost in transit. Middlesex University will not be accepting any deliveries on behalf of students.

      If you have applied to live in any of the Middlesex halls of residence then you can address it to the Property Manager c/o your name.

      If you are planning to live in private rented accommodation, please consider sending things to your home address or to a trusted friend. Alternatively, for smaller deliveries, you may use Amazon lockers which you can find on campus and at MyCostcutter shop by campus

    • Who can help me find a part time job while studying?

      Our dedicated employability service, MDXworks, can help you plan a route into employment. We also have Unitemps, our part-time jobs agency which all students can register with to receive updates about vacancies on campus and in the local community.

    • What happens if I lose my ID card?

      If you lose your card, you will need to pay £10 to replace it.

      You can do this online or if you can get to campus safely, you can get one from the Security office (located on the right hand side as you enter the College building).

  • Student discounts and benefits

    • Can I get student discounts?

      You can apply directly through the TOTUM website or app for your NUS Extra card. This gives you hundreds of exclusive discounts and offers from numerous brands and retailers. Your student ID card will also grant you access to students discounts in a large number of retail outlets; simply ask in-store or check online.

      You will also be able to take advantage of the student rate of membership for the Fitness Pod on campus.

    • How do I apply for a student oyster card?

      A Student Oyster Card will allow you to use public transport in London at the discounted rate of 30%. You can apply for an Oyster Card online, however you need to ensure that you are a fully enrolled Middlesex Student.

      If you apply before you have fully enrolled, your application may be rejected, and you may lose your application fee. If you are a part-time student, check that you meet the TfL criteria before you apply.

      Check the criteria

      Note that during busy periods, such as enrolment and Welcome Month, it may take up to two weeks for the university to validate your Student Oyster application.

      If you would like to enquire about the status of your student oyster card application, please contact UniHelp. For lost or stolen Oyster Cards, or Oyster Cards that need replacing, please contact TfL.

    • How do I get free eTextbooks?

      Kortext provides 1 free e-textbook per module and these can be accessed by:

      1. Logging into myUniHub
      2. Go to myLearning
      3. Look for the personal e-textbook icon in any module area.

      Get more details

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