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myUniHub MDXSU

UniHelp - your first point of call for general student enquiries

'How to' Videos

Welcome to the UniHelp home page. Take a look at our 'How to' videos for help with using our services and information about common requests.

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UniHelp Opening Times

Current opening hours

 Face-to-FaceLive ChatTelephone
Weekdays9am to 5pm*8.30am to 7pm8.30am to 5pm
Saturday and Bank HolidaysClosed11am to 3pmClosed

Please be aware that we may need to close our queues during busy times to ensure that everyone can be seen before the service closes.

You can submit an online query at any time.

* - Access channels will open at 10am on Wednesdays, with a ring bell service for escalated queries, apart from peak times during Welcome periods and immediately following Progression Boards.

  • Frequently Asked Questions

  • Access our services


On campus enquiries can be made face-to-face on the Ground Floor of Sheppard Library.

Live Chat

If you're off campus you can also contact us via chat:

Chat with us

Online enquiries

You can submit an enquiry at any time by completing an Enquire With Us form. Please be aware that the live access channels (above) will ususally provide a quicker response to your query. There may be a delay in responding to online enquries during busy times.

Submit an online query

My Enquiries

You can manage your current enquiries, create new enquiries and book appointments through your own personal help portal.

UniHelp Online Guide

My Enquiries Portal

Book an appointment

Some specialist services offer appointments. To see a list of these and to book an appointment, click below.

Book an appointment


You can also call us on:
020 8411 6060 (UK),  0044208 411 6060 (International)

New International students - BRP Collection

Welcome to Middlesex.

If you have chosen to collect your Biometric Residence permit from Middlesex University we will contact you within 24 hours of receiving your card here at  UniHelp. We will send an email to both your University and personal email accounts explaining next steps needed in order to collect your card.

If you have chosen to collect your card from a Post Office the location of your collection will be clearly visible on your decision letter from UKVI (Home Office). You should go there to collect your BRP. You do not need an appointment; however, you must take your passport and decision letter issued by UKVI with you.

If you would like further help and guidance please contact us using any of the access channels shown above.

  • How we help

UniHelp are a team of trained advisors who can offer guidance, resolve enquiries and refer students to the appropriate specialist teams. If you need general advice or help on any aspect of your life as a student, you can contact us.

Our friendly advisors are equipped to provide first level pastoral support. We are the first point of contact for students to access student support services and can make appointments for students to see a specialist or direct them to appropriate workshops or drop-in sessions where available.

If you require more detailed advice, UniHelp Advisors can refer you to specialist support – by arranging immediate help from a specialist, or by making an appointment for you at a time that's convenient.  

There are also a wide range of workshops covering lots of topics including academic writing, library resources, student finance, employability and visa support for international students. In most cases you can book places on these workshops directly, but a UniHelp Advisor can check availability and do it for you. To find out when staff are available for an appointment or to book onto a workshop, visit the UniHelp Appointments and Events page.

Helpdesk Advisors can provide information and support on all aspects of the University including:

  • Your student record and programme of study
  • Sources of academic support
  • Money and welfare services
  • Library, IT and information enquiries
  • Access to other University services

Remote problem solving

If we need to remotely access to your computer in order to resolve your query, we will ask you to download the following software:

TeamViewer for PC
TeamViewer for MAC

  • Book a specialist appointment

In addition to answering general enquiries, the UniHelp Desk have a team of specialists available to answer your specific queries during core working hours (usually 9.00am to 5.00pm Monday to Friday).

Depending on the time of year, there may also be dedicated counters for immediate specialist advice.

You can book an appointment by clicking on the service required below:

When making an appointment, please remember to include your student number and a contact phone number in case of queries.

Disability and Dyslexia Support

Email: disability@mdx.ac.uk
Tel: 020 8411 5366

Book a specialist workshop

There are also a wide range of workshops covering lots of topics including academic writing, library resources, student finance, employability and visa support for international students.

To book onto a workshop, visit our specialist booking page and select the Events tab. In most cases you can book places on these workshops directly, but a UniHelp Advisor can do it for you.

Once a booking has been made, the slot will be reserved for you and an email confirmation will be sent to your University email address.

  • Letters and forms

Status, Bank and Council Tax letters

Whilst studying, there may be times that you require evidence that you are a student. The student records team at the university provides 3 standard letters that you can use to confirm your student status, open a bank account and for council tax exemption.

If you need one of the above official letters, they must be requested online by following the below steps:

  • Make sure you're fully enrolled on your course
  • Log into myUniHub
  • Click on ‘My Admin and Finances’ on the left hand side
  • Click the letter you require and complete the form

The letter will then be posted to the address you choose on the form.

Letters for current students

These letters can only be requested if you have not completed your course yet. If you require a letter confirming other circumstances, you can choose a standard letter from the list below. These letters are produced by the UniHelp Desk team.

  • Schengen Visa: Supporting letter confirming your status at the university for Schengen Visa appointments
  • Deferral/Resit confirmation: Confirmation of a current resit or deferral
  • CAS End Date: confirming students last attendance date for employers
  • Credit Statement: confirming modules undertaken and overall grades achieved for ongoing students
  • Interruption/Withdrawal Status: Confirming you have interrupted or withdrawn from your studies.

Request your letter online

Letters for awarded students

These letters can only be requested if you have already completed your course and have received your final results.

  • Embassy Verification: For citizenship and overseas work visas
  • Award Letter: Confirming your programme of study, study dates, mode of study and overall results. You can also request for us to confirm that your course was taught in English.

Request your letter online


During your time at MDX, you may need to complete a variety of forms from registering for modules and requesting travel expenses to applying for a scholarship or voicing a concern.

Find all these and more on our Forms page

  • Using myUniHub

myUniHub is your personalised password-protected area where you can access important information such as your student record, programmes and module materials, academic progress, Middlesex emails and much more.

The below guides have been designed to help you use myUniHub and to troubleshoot any problems that you may have.

Help and guides

Please note: myUniHub is unavailable for an hour every night between midnight and 1am (GMT) for maintenance.

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