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COVID-19 – Latest MDX updates and FAQs
myUniHub MDXSU

UniHelp

Our current Opening Times:

**Our advisors are currently experiencing a very high volume of enquiries. Please bear with us as we resolve your enquiry as quickly as we can. Thank you for your patience**

The telephone service is available from 8.30am to 5pm Monday to Friday, and 11am to 5pm on Saturday and Sunday (UK time).

The chat service is available from 8.30am to 9pm Monday to Friday, and 11am to 5pm Saturday, Sunday and Bank Holidays (UK time). You can also submit an online query at any time.

The UniHelp desk is open 8.30am to 5pm Monday, Tuesday, Thursday and Friday, and between 10am and 5pm on Wednesdays.

Tel: 020 8411 6060 (If calling from outside the UK, Tel: 0044208 411 6060)

UniHelp is your first point of call for general student enquiries.

New International students - you can collect your BRP from UniHelp Desk, Sheppard Library. Wednesday collections are: 10am to 12pm. All other days Monday, Tuesday, Thursday and Friday collections are: 9am to 11am. 

The UKVI advise there is a 4 week delay with BRP card production. If you have chosen the University as your BRP collection point please be assured we will email you within 24 hours of receiving your BRP card.

University Collections

We will send an email to your student account once your BRP has arrived. This email will explain requirements and arrangements for you to come and collect your card safely.  You must only collect your BRP after you have self-isolated and social distancing rules allow you to do so.  

Post Office Collection?

The location of your collection will be clearly visible on your Decision letter from UKVI (Home Office). If your collection location is the Post office you should go there to collect your BRP. You do not need an appointment. To collect your BRP, you must have your passport and also the decision letter issued by UKVI.

Access our services

UniHelp Online

If you're off campus or have a query out of working hours you can submit an enquiry. Your enquiry will be answered by one of our advisors within a few days.

Submit an online query

If you're off campus you can also contact us via chat

Chat with us

If you have a specific query you can book an online appointment to speak to one of our Advisors.

FAQ's

It might be that your question has already been answered. Why not check our FAQ section to save yourself time.

Read our FAQ's

My Enquiries

You can manage your current enquiries, create new enquiries and book appointments through your own personal help portal.  Click below to access:

UniHelp Online

  • Video guide for UniHelp online queries

  • Video guide for UniHelp chat

How we help

UniHelp are a team of trained advisors who can offer guidance, resolve enquiries and refer students to the appropriate specialist teams. If you need general advice or help on any aspect of your life as a student, you can contact us.

Our friendly advisors are equipped to provide first level pastoral support. We are the first point of contact for students to access student support services and can make appointments for students to see a specialist or direct them to appropriate workshops or drop-in sessions where available.

If you require more detailed advice, UniHelp Advisors can refer you to specialist support – by arranging immediate help from a specialist, or by making an appointment for you at a time that's convenient.  

There are also a wide range of workshops covering lots of topics including academic writing, library resources, student finance, employability and visa support for international students. In most cases you can book places on these workshops directly, but a UniHelp Advisor can check availability and do it for you. To find out when staff are available for an appointment or to book onto a workshop, visit the UniHelp Appointments and Events page.

UniHelp Desk

Helpdesk Advisors can provide information and support on all aspects of the University including:

  • Your student record and programme of study
  • Sources of academic support
  • Money and welfare services
  • Library, IT and information enquiries
  • Access to other University services

Remote problem solving

If we need to remotely access to your computer in order to resolve your query, we will ask you to download the following software:

TeamViewer for PC
TeamViewer for MAC

New International students - Did you know you can collect your BRP from UniHelp Desk?

University Collections

We will send an email to your student account once your BRP has arrived. This email will explain requirements and arrangements for you to come and collect your card safely.  You must only collect your BRP after you have self-isolated and social distancing rules allow you to do so.  

Post Office Collection?

The location of your collection will be clearly visible on your Decision letter from UKVI (Home Office). If your collection location is the Post office you should go there to collect your BRP. You do not need an appointment. To collect your BRP, you must have your passport and also the decision letter issued by UKVI.

Get in touch by phone

Telephone: 
020 8411 6060 (UK)
0044208 411 6060 (International)

Call us at the following times:
Monday to Friday: 8.30am to 5pm
Weekends: 11am to 5pm

Book a specialist appointment

In addition to answering general enquiries, the UniHelp Desk have a team of specialists available to answer your specific queries during core working hours (usually 9.00am to 5.00pm Monday to Friday).

Depending on the time of year, there may also be dedicated counters for immediate specialist advice.

You can book an appointment by clicking on the service required below:

When making an appointment, please remember to include your student number and a contact phone number in case of queries.

Disability and Dyslexia Support

Email: disability@mdx.ac.uk
Tel: 020 8411 5366

DSA Study Needs Assessment

Please contact the North London Regional Access Centre (NLRAC)

Email: adminac@mdx.ac.uk
Tel: 020 8411 5366
Mob: 07792 663 197

Book a specialist workshop

There are also a wide range of workshops covering lots of topics including academic writing, library resources, student finance, employability and visa support for international students.

To book onto a workshop, visit our specialist booking page and select the Events tab. In most cases you can book places on these workshops directly, but a UniHelp Advisor can do it for you.

Once a booking has been made, the slot will be reserved for you and an email confirmation will be sent to your University email address.

Letters and forms

Status, Bank and Council Tax letters

Whilst studying, there may be times that you require evidence that you are a student. The student records team at the university provides 3 standard letters that you can use to confirm your student status, open a bank account and for council tax exemption.

If you need one of the above official letters, they must be requested online by following the below steps:

  • Make sure you're fully enrolled on your course
  • Log into myUniHub
  • Click on ‘My Admin and Finances’ on the left hand side
  • Click the letter you require and complete the form

The letter will then be posted to the address you choose on the form.

Letters for current students

These letters can only be requested if you have not completed your course yet. If you require a letter confirming other circumstances, you can choose a standard letter from the list below. These letters are produced by the UniHelp Desk team.

  • Schengen Visa: Supporting letter confirming your status at the university for Schengen Visa appointments
  • Deferral/Resit confirmation: Confirmation of a current resit or deferral
  • Employment Letter: Confirming relevant information for your employer to decide on work permitted
  • Interruption/Withdrawal Status: Confirming you have interrupted or withdrawn from your studies.

Request your letter online

Letters for awarded students

These letters can only be requested if you have already completed your course and have received your final results.

  • Embassy Verification: For citizenship and overseas work visas
  • Award Letter: Confirming your programme of study, study dates, mode of study and overall results. You can also request for us to confirm that your course was taught in English.

Request your letter online

Forms

During your time at MDX, you may need to complete a variety of forms from registering for modules and requesting travel expenses to applying for a scholarship or voicing a concern.

Find all these and more on our Forms page

Using myUniHub

myUniHub is your personalised password-protected area where you can access important information such as your student record, programmes and module materials, academic progress, Middlesex emails and much more.

The below guides have been designed to help you use myUniHub and to troubleshoot any problems that you may have.

Help and guides

Please note: myUniHub is unavailable for an hour every night between midnight and 1.00am (GMT) for maintenance.

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