Our current Opening Times:
**Our advisors are currently experiencing a very high volume of enquiries. Please bear with us as we resolve your enquiry as quickly as we can. Thank you for your patience**
The telephone service is available from 8.30am to 5pm Monday to Friday, and 11am to 5pm on Saturday and Sunday (UK time).
The chat service is available from 8.30am to 9pm Monday to Friday, and 11am to 5pm Saturday, Sunday and Bank Holidays (UK time). You can also submit an online query at any time.
The UniHelp desk is open 8.30am to 5pm Monday, Tuesday, Thursday and Friday, and between 10am and 5pm on Wednesdays.
Tel: 020 8411 6060 (If calling from outside the UK, Tel: 0044208 411 6060)
UniHelp is your first point of call for general student enquiries.
University Collections
We will send an email to your student account once your BRP has arrived. This email will explain requirements and arrangements for you to come and collect your card safely. You must only collect your BRP after you have self-isolated and social distancing rules allow you to do so.
Post Office Collection?
The location of your collection will be clearly visible on your Decision letter from UKVI (Home Office). If your collection location is the Post office you should go there to collect your BRP. You do not need an appointment. To collect your BRP, you must have your passport and also the decision letter issued by UKVI.
If you're off campus or have a query out of working hours you can submit an enquiry. Your enquiry will be answered by one of our advisors within a few days.
If you're off campus you can also contact us via chat
If you have a specific query you can book an online appointment to speak to one of our Advisors.
It might be that your question has already been answered. Why not check our FAQ section to save yourself time.
You can manage your current enquiries, create new enquiries and book appointments through your own personal help portal. Click below to access:
UniHelp are a team of trained advisors who can offer guidance, resolve enquiries and refer students to the appropriate specialist teams. If you need general advice or help on any aspect of your life as a student, you can contact us.
Our friendly advisors are equipped to provide first level pastoral support. We are the first point of contact for students to access student support services and can make appointments for students to see a specialist or direct them to appropriate workshops or drop-in sessions where available.
If you require more detailed advice, UniHelp Advisors can refer you to specialist support – by arranging immediate help from a specialist, or by making an appointment for you at a time that's convenient.
There are also a wide range of workshops covering lots of topics including academic writing, library resources, student finance, employability and visa support for international students. In most cases you can book places on these workshops directly, but a UniHelp Advisor can check availability and do it for you. To find out when staff are available for an appointment or to book onto a workshop, visit the UniHelp Appointments and Events page.
Helpdesk Advisors can provide information and support on all aspects of the University including:
If we need to remotely access to your computer in order to resolve your query, we will ask you to download the following software:
TeamViewer for PC
TeamViewer for MAC
University Collections
We will send an email to your student account once your BRP has arrived. This email will explain requirements and arrangements for you to come and collect your card safely. You must only collect your BRP after you have self-isolated and social distancing rules allow you to do so.
Post Office Collection?
The location of your collection will be clearly visible on your Decision letter from UKVI (Home Office). If your collection location is the Post office you should go there to collect your BRP. You do not need an appointment. To collect your BRP, you must have your passport and also the decision letter issued by UKVI.
Telephone:
020 8411 6060 (UK)
0044208 411 6060 (International)
Call us at the following times:
Monday to Friday: 8.30am to 5pm
Weekends: 11am to 5pm
In addition to answering general enquiries, the UniHelp Desk have a team of specialists available to answer your specific queries during core working hours (usually 9.00am to 5.00pm Monday to Friday).
Depending on the time of year, there may also be dedicated counters for immediate specialist advice.
You can book an appointment by clicking on the service required below:
When making an appointment, please remember to include your student number and a contact phone number in case of queries.
Email: disability@mdx.ac.uk
Tel: 020 8411 5366
Please contact the North London Regional Access Centre (NLRAC)
Email: adminac@mdx.ac.uk
Tel: 020 8411 5366
Mob: 07792 663 197
There are also a wide range of workshops covering lots of topics including academic writing, library resources, student finance, employability and visa support for international students.
To book onto a workshop, visit our specialist booking page and select the Events tab. In most cases you can book places on these workshops directly, but a UniHelp Advisor can do it for you.
Once a booking has been made, the slot will be reserved for you and an email confirmation will be sent to your University email address.
Whilst studying, there may be times that you require evidence that you are a student. The student records team at the university provides 3 standard letters that you can use to confirm your student status, open a bank account and for council tax exemption.
If you need one of the above official letters, they must be requested online by following the below steps:
The letter will then be posted to the address you choose on the form.
These letters can only be requested if you have not completed your course yet. If you require a letter confirming other circumstances, you can choose a standard letter from the list below. These letters are produced by the UniHelp Desk team.
These letters can only be requested if you have already completed your course and have received your final results.
During your time at MDX, you may need to complete a variety of forms from registering for modules and requesting travel expenses to applying for a scholarship or voicing a concern.
myUniHub is your personalised password-protected area where you can access important information such as your student record, programmes and module materials, academic progress, Middlesex emails and much more.
The below guides have been designed to help you use myUniHub and to troubleshoot any problems that you may have.
Please note: myUniHub is unavailable for an hour every night between midnight and 1.00am (GMT) for maintenance.
