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Library Support for Disabled Students

Welcome to the Sheppard Library page for customers with disabilities/ additional needs. See the support we provide and links to resources within and outside the University.

Any of our staff will be happy to help, advise, or point you in the right direction.

  • Register a disability

Once you have enrolled as a Middlesex student, the first point of contact is the Disability and Dyslexia Service (DDS). You can make an appointment with a Disability Advisor or request a call back.

We offer 10 minute appointments at Sunny Hill House

We offer a daily call back service

We offer email support

These appointments are an opportunity for a short chat with a Disability Adviser. You can book these on the day by contacting DDS by phone or email.

Send an email to disability@mdx.ac.uk with the subject Call Back. You’ll get a phone call from a Disability Adviser within 24 hours.

Send the details of you concern to disability@mdx.ac.uk and we’ll get back to you by email.

To give DDS information to speed up your request for support, please use this questionnaire.

Library support

Once you have registered with DDS and consented for your registration to be disclosed to the Library, you will be able to receive additional support/services from the library.

  • How can we help?

Information on how we can help you

Click below to find out more about how we can help you while studying at Middlesex.

How can we Help?
  • Physical access

Blue badge parking and access to Sheppard Library

There are four spaces behind the Library for blue badge holders. Blue badge holders regularly needing to park on site must register with DDS who will seek agreement from Estates.

There are two entrances to the Sheppard Library. The front main entrance is accessed via Scholars Yard and the rear entrance is adjacent to the blue badge parking bays and Café. From here, there is a lift to the actual library entrance and access to College and Williams buildings can be easily reached.

When entering the library, you will need your ID card and there is a wheelchair accessible gate.

Click the map image below to view the full campus map PDF.

Small library map image


Lift: Once in the Library, there is a lift on the ground floor which gives access to all floors and provides Braille signage and voice announcements. All open access areas are wheelchair accessible.

Toilets: Accessible toilets can be found on the right-hand side of the building on ground (Radar key access), 1st and 2nd floors.

Emergency procedures

Phone or text 07785 447466 for the following services during office hours:
(9am - 5pm, Monday to Friday)

  • Tours of the library
  • Staff to assist with retrieving books from the shelves

To arrange a one-to-one appointment with your subject librarian visit our Libguides pages

A range of services are available at StudyHelp to assist you with your studies.

Induction loops are fitted at the UniHelp Desk.

Emergency procedures


Customers with disabilities should complete a Personal Emergency Evacuation
Plan self-assessment form   (PEEPs) from the safety on campus page and
submit it to the Disability and Dyslexia Service, when joining the University.

Deaf Alerter

The Deaf Alerter System is in the ground
floor entrance to the Sheppard Library

  • Accessible Texts

Assistive technology

The library offers a range of assistive technology to enable all students to use our resources. Click the Assistive Technology banner on this page for more information. In addition, library ebooks and your Kortexts have features such as zoom and read aloud built in. There is more information on accessibility of ebooks and Kortexts in this Library guide:

Libguide: Disability or health condition

Sensus Access

This is free to use software which converts text to speech e.g. MP3 format. It can also be used to improve difficult to read materials by converting them to different formats.

Sensus Access

Format availability and requests

If the assistive technology does not help sufficiently, and an eBook of the text is not available or accessible, students who have been assessed and referred by the Disability and Dyslexia Service may request for texts to be supplied in an alternative format. Please contact your Liaison Librarian. We will get these via RNIB Bookshare or direct from the publisher.

Waiting time

It can take several weeks to supply alternative format texts, depending on the publisher, so please ensure requests are submitted in good time.  We will confirm receipt of your request and inform you of progress and any delays by email. If we are unable to fulfil your request, you will be informed as soon as possible.

Assistive Technology

Click the button below for details about the assistive technology and equipment available for use at the Library.

Assistive technology
  • Contact us

Contact the following teams for further help and support:

Disability and Dyslexia Support

Website: Disability and Dyslexia Support

Email: disability@mdx.ac.uk

Counselling and Mental Health

Website: Counselling and Mental Health

Accessible texts and library support


  • Useful Links


Technology resource hub: the latest facts, tips and guides


ATbar is a free toolbar that enables the user to change the look and feel of web pages, increase and decrease font sizes, have text read aloud, use coloured overlays, enable readability and provide a dictionary to aid reading.


AbilityNet helps people of any age and with any disability to use technology to achieve their goals at home, at work and in education by providing specialist advice services, free information resources and by helping to build a more accessible digital world.

AccessAble (formerly DisabledGo)

An Accessibility Guide. Use AccessAble to find wheelchair friendly venues or check out disabled access and facilities.

Library Databases – accessibility tips

The Open University regularly check all their journal and other databases collections for accessibility and provide helpful tips for users which they are sharing with us. You can see the OU list of databases here. Please note that only the list and accessibility tips are available for you to view. The actual resources are only available to OU students. For access to our databases, go to MyUniHub > My Study > My Library > Databases

Library ebooks - –accessibility tips: 

The Open University regularly check all their ebook collections for accessibility and provide helpful tips for users which they are sharing with us. You can view the OU list of ebooks. Please note that only the list and accessibility tips are available for you to view. The actual resources are only available to OU students. For access to our ebooks, go to MyUniHub > My Study > My Library > Library Search

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