Middlesex University works hard to ensure that online student services are available 24/7. However, occasionally there may be some disruption as we carry out essential maintenance or introduce improvements.
Unplanned disruption to services may also occur, and we take these issues very seriously. If this happens, we will let you know as soon as possible in the service status pages and through a variety of other communication channels including social media and digital signage. In all cases, we work very hard to ensure that disruption is kept to a minimum and normal service is resumed as soon as possible.
The online payment system is unavailable. Students can make a payment using the automated telephone line which is 0208 411 6400 – please select option 1.
We apologise for any inconvenience this may cause.
For detailed information on how to clear a browser cache on your personal devices, please view our Clearing Browser Caches User Guide
While a lot of spam emails are blocked from student email accounts, students are still encouraged to be vigilant for possible phishing / scam attempts
Never provide any of the following information in response to emails you receive:
Middlesex University will never ask for usernames or passwords in an email
Some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.
If you require further assistance, please contact UniHelp
If you’re still using your default password given to you when you enrolled, you must change your password at next logon. This is in order to protect your work and personal data.
We apologise for any inconvenience this may cause.
When you click on myUniHub in IE you may get a “unformatted Sign-in” page.
To resolve this:
We apologise for any inconvenience caused by this issue. If you require further assistance, please visit UniHelp online.
When you sign-in to myUniHub from any browser you may get a “Authentication Error” page.
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To resolve this:
or if you see the Middlesex University Sign in page.
We apologise for any inconvenience caused by this issue. If you require further assistance, please contact UniHelp
Microsoft officially ended support for Windows 7 in January 2015 and extended support finally ended last week on Tuesday 14 January 2020. This means that Microsoft are no longer releasing security updates to keep Windows 7 devices safe and the best way for all students to stay secure is by using Windows 10.
Read our Guide on Security risks in using Windows 7 for full details
Please note that myUniHub is unavailable each evening from midnight to 1am (UK Time) for necessary backup.
We apologise for any inconvenience caused by this essential maintenance.
As part of University’s IT improvements works and in order to provide you with computers in a good working state, we will carry out daily maintenance on them at the following times.
Please note that you will always be notified of the imminent shutdown.
Please ensure you save your work at all times, as your work will be lost once the computers are restarted.
Each year Middlesex University updates myUniHub, MDXapp and the Student Records System to improve the functionality and performance of the University’s online student services.:
In order for us to introduce these improvements there will be a quarterly disruption to our existing services. We will work hard to ensure this disruption is kept to a minimum and will keep you updated as this work takes place.
Disruption to services are detailed on our Improving online student services page
If you are experiencing problems accessing My Learning please login to My Learning here
To register for password re-set
Accessing your Personal eTextbooks (Kortext)
If you are still experiencing problems, go to UniHelp or please click here to ask for help
Accessing the library e-resources while myUniHub is unavailable
Library e-resources (journals, eBooks, databases etc.) can be accessed using the direct links below.
Accessing the library e-resources while myUniHub is unavailable
Library e-resources (journals, eBooks, databases etc.) can be accessed using the direct links below.
If you are still experiencing problems, please click here to ask for help
Accessing the library e-resources while myUniHub is unavailable
Library e-resources (journals, eBooks, databases etc.) can be accessed using the direct links below.
If you are still experiencing problems, please click here to ask for help
Accessing the library e-resources while myUniHub is unavailable
Library e-resources (journals, eBooks, databases etc.) can be accessed using the direct links below.
If you are still experiencing problems, please click here to ask for help
You can also access the following:
