COVID-19 – Latest MDX updates and FAQs
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    myUniHub MDXSU

    Systems Status

    Middlesex University works hard to ensure that online student services are available 24/7. However, occasionally there may be some disruption as we carry out essential maintenance or introduce improvements.

    Unplanned disruption to services may also occur, and we take these issues very seriously. If this happens, we will let you know as soon as possible in the service status pages and through a variety of other communication channels including social media and digital signage. In all cases, we work very hard to ensure that disruption is kept to a minimum and normal service is resumed as soon as possible.

    Important Announcements

    myUniHub unavailable
    Saturday 3 October, 10am to 2pm (UK Time)

    myUniHub will be unavailable between the above times due to essential system maintenance. During this time, there will be no access for students to any part of myUniHub. Please note that My Learning will be available providing you login before 9pm and your session remains active.

    Whilst the above work takes place, you will still be able to access some services directly via:

    • Quick Links section at the bottom of this page
    • MDXapp – https://app.mdx.ac.uk or download MDXapp from the Apple or Play store. (Hendon Students)

    We apologise for any inconvenience this may cause.

    Upgrade of UniHelp software

    Due to the introduction of a new system it may take us slightly longer to respond to your enquiry. We apologise for any inconvenience caused. All queries will be responded to.

    • CURRENT ISSUES - Please click for further details:

      • Spam/Phishing emails
        • While a lot of spam emails are blocked from student email accounts, students are still encouraged to be vigilant for possible phishing / scam attempts

          Never provide any of the following information in response to emails you receive:

          • - Your password
          • - Banking details or
          • - Debit/credit card details
          Spam/phishing emails – tips on how to stay safe

          Middlesex University will never ask for usernames or passwords in an email

          • Please change your password if you’re still using your default one or feel your email may have been compromised
          • Don’t respond to emails you’re not expecting
          • Don’t click on links in emails you’re not expecting, even from friends or University staff
          • Never provide personal information such as passwords and banking details
          • If unsure, call the sender of the email to confirm
          If in doubt, delete the email.

          Some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.

          1. Hover the cursor over any link embedded in the email to see if the address is valid and do not click unless certain the email is from a trusted source.
          2. If the sender appears to be asking you to click a link you are uncertain about – call or email them to check before you follow the link.
          3. If the email is marked as SPAM, this is because at some point it has come from a non-Middlesex email  address.  Any email marked with a SPAM should be considered as suspicious.
          4. Please be aware, Middlesex University staff will never ask for your account details, if you are ever prompted to  supply these details, please delete the email.

          If you require further assistance, please contact UniHelp

          Please change your default password

          If you’re still using your default password given to you when you enrolled, you must change your password at next logon. This is in order to protect your work and personal data.

          • Please use any of the university computers to change your password
          • If you’re off-campus, please contact UniHelp for further assistance

          We apologise for any inconvenience this may cause.

      • myUniHub Unformatted Sign-in page in IE

        When you click on myUniHub in IE you may get a “unformatted Sign-in” page.

        To resolve this:

        1. Clear your Browser Cache
        2. Close the browser and open a new session.
        3. Go to https://unihub.mdx.ac.uk/ or https://myunihub.mdx.ac.uk
        4. Click on myUniHub from top right navigation bar in UniHub.
        5. Sign in with your Middlesex University Username and password.
        6. Please ensure that you sign out of myUniHub when finished and click on Return to your application to get back to UniHub from where you can also login to myUniHub.

        We apologise for any inconvenience caused by this issue. If you require further assistance, please visit UniHelp online.

      • myUniHub Authentication Error

        When you sign-in to myUniHub from any browser you may get a “Authentication Error” page.

        To resolve this:

        1. Close the Browser session and open a new session.
        2. Go to https://unihub.mdx.ac.uk/
        3. Click on myUniHub from top right navigation bar in UniHub.
        4. This may auto Sign in with your previous attempt.

        or if you see the Middlesex University Sign in page.

        1. Sign in with your Middlesex University Username and password.
        2. Please ensure that you sign out of myUniHub when finished and click on Return to your application to get back to UniHub.

        We apologise for any inconvenience caused by this issue. If you require further assistance, please contact UniHelp

      • Security risks in using Windows 7

        Microsoft officially ended support for Windows 7 in January 2015 and extended support finally ended last week on Tuesday 14 January 2020. This means that Microsoft are no longer releasing security updates to keep Windows 7 devices safe and the best way for all students to stay secure is by using Windows 10.

        Read our Guide on Security risks in using Windows 7 for full details

    • MAINTENANCE WORKS

      • myUniHub evening maintenance

        Please note that myUniHub is unavailable each evening from midnight to 1am (UK Time) for necessary backup.
        We apologise for any inconvenience caused by this essential maintenance.

      • Computer maintenance in Sheppard Library (Hendon)

        As part of University’s IT improvements works and in order to provide you with computers in a good working state, we will carry out daily maintenance on them at the following times.

        • Monday: 1am to 4am
        • Tuesday: 4am to 5am
        • Wednesday: 4am to 5am
        • Thursday: 4am to 5am
        • Friday: 4am to 5am
        • Saturday: 4am to 5am
        • Sunday: 4am to 5am

        Please note that you will always be notified of the imminent shutdown.

        Please ensure you save your work at all times, as your work will be lost once the computers are restarted.

      • Improving online student services

        Each year Middlesex University updates myUniHub, MDXapp and the Student Records System to improve the functionality and performance of the University’s online student services.:

        In order for us to introduce these improvements there will be a quarterly disruption to our existing services. We will work hard to ensure this disruption is kept to a minimum and will keep you updated as this work takes place.

        Disruption to services are detailed on our Improving online student services page

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