The Library and Student Support IT Team provides a wide range of support services for all Middlesex University students.
The IT Specialist desk, located in StudyHelp on the first floor in the Sheppard Library, is open term time Monday to Friday from 9am to 5pm.
Remote IT support is also available Monday to Friday, 9am to 5pm.
Specialist IT staff are available to help you with any computing related queries and services including:
Please note we may need to remote onto your personal device to provide virtual support, you will need to download TeamViewer.
Online IT remote support is open from 9am to 5pm (Monday to Friday)
Your academic support team may at times send you a weblink to join a 1 to 1 tutorial or online class. You don't need any special app or software, just a browser on any PC, Mac or smart device that has a microphone option and preferably, but not necessarily, a webcam so we can see you.
Should you want to buy a new PC/laptop to study from home, we recommend the following configuration:
Many suppliers and manufacturers provide educational discount to students. Listed below are links to popular suppliers but before you start browsing make sure you take note of following points:
Full details including terms and conditions can be found on our Laptops for loan page.
Students can borrow items such as digital cameras, tripods and video recorders through The Kit Hub website. You will be required to sign in using your university email address and password.
The MDX Wi-Fi page contains all you need to know about connecting to our network on personal devices.
MDX loan laptop wi-fi connections: If you are using a loan laptop on campus, you will automatically be connected to MDXSDA-Student Wireless.
If you are off campus, connection must be made to a secure Wi-Fi network prior to signing in. To help you, the laptop features on-screen sign-in instructions or you can also read our detailed loan laptop sign-in instructions guide.
The Sheppard Library has print and copy facilities on each floor. At Middlesex, your print and copy is free (within reasonable limits) for academic purposes.
When studying on campus you can find Windows and Mac computers in the Sheppard Library. These, as well as our laptops for loan, feature a wide range of software to help with your studies. For software availability, please view our software list. You can also click the following links to learn more about Microsoft 365 and Adobe Creative Cloud.
As part of University’s IT improvements works and in order to provide you with computers in a good working state, we will carry out daily maintenance on them at the following times.
You will always be notified of the imminent shutdown, so please ensure your work is saved to your One Drive, personal hard drive or USB.
Each day after maintenance the computer will be shut down, you will be required to switch the machine back on to use it. We have done this to ensure we use precious resources wisely and efficiently and that we take into consideration environmental, social and economic factors in our decision-making processes.
Please note: If you don’t save your work, when computers are restarted your work will be lost and will not be recoverable.