Following government guidelines, University support staff are working from home. This means that the way you receive support from us is changing. Please have a look at the latest updates on COVID-19 and our guide on studying from home.
IT Specialists will continue to provide IT support services via remote tools, as the university moves learning and teaching online.
How to request IT support:
Please note we may need to remote onto your personal device to provide virtual support, you will need to download TeamViewer.
IT remote support service is open from 9am to 5pm (Monday to Friday)
Online Video Conferencing guides
Your academic support team may at times send you a weblink to join a 1 to 1 tutorial or online class. You don't need any special app or software, just a browser on any PC, Mac or smart device that has a microphone option and preferably, but not necessarily, a webcam so we can see you.
IT Support provides a range of IT services and resources to students.
A range of computers are available on all campuses for students to use. These include PCs and Mac computers with a basic set of software such as Microsoft Office, as well as additional specialist software. We have open access areas as well as silent and group study rooms enabling you to work as appropriate.
Specialist IT staff are available to help you with any computing related queries and services include:
The IT helpdesk is located in the StudyHub area (1st floor) of the Sheppard Library. The helpdesk is open from 11:00am to 5pm (Monday to Friday) during term-time.
There is a range of AV equipment that students can take out on loan at the Hendon campus, including digital cameras and video recorders.
You can borrow equipment through The Kit Hub website - please sign in using your university email address and password.
If you wish to buy a laptop, computer or tablet, many suppliers and manufacturers provide educational discount to students.
Listed below are links to popular suppliers but before you start browsing make sure you take note of following points:
The wireless access page contains full details about wireless access at Hendon.
All libraries have printing and photocopying facilities available for students which are free of charge for academic purposes. Please click the link for full details.
Software installed in each classroom / open access area
CCSS provides an installation service in respect of any software currently provided in CCSS-supported classrooms and open access areas. CCSS staff do not usually have any specialist knowledge of the software beyond basic installation and testing of print functions. Normally any training or other support for this software must be arranged with the software supplier or other external company by the school, service or campus support team concerned.
As part of University’s IT improvements works and in order to provide you with computers in a good working state, we will carry out daily maintenance on them at the following times.
Please note that you will always be notified of the imminent shutdown.
Please ensure you save your work at all times, as your work will be lost once the computers are restarted.