Following government guidelines, University Support staff will continue to provide you with remote and on Campus support. Please have a look at the latest updates on COVID-19 and our guide on studying from home.
On Campus IT Support: The IT Helpdesk is open term time from Monday to Friday only, 11am to 5pm. You can find the IT Helpdesk in StudyHub on the first floor of the Sheppard Library.
Remote IT Support: Monday to Friday only, 9am to 5pm.
Specialist IT staff are available to help you with any computing related queries and services including:
Please note we may need to remote onto your personal device to provide virtual support, you will need to download TeamViewer.
Online IT remote support is open from 9am to 5pm (Monday to Friday)
Your academic support team may at times send you a weblink to join a 1 to 1 tutorial or online class. You don't need any special app or software, just a browser on any PC, Mac or smart device that has a microphone option and preferably, but not necessarily, a webcam so we can see you.
Should you want to buy a new PC/laptop to study from home, we recommend the following configuration:
Many suppliers and manufacturers provide educational discount to students. Listed below are links to popular suppliers but before you start browsing make sure you take note of following points:
Full details including terms and conditions can be found on our Laptops for loan page.
Students can borrow items such as digital cameras, tripods and video recorders through The Kit Hub website. You will be required to sign in using your university email address and password.
The MDX Wi-Fi page contains all you need to know about connecting to our network.
Please note: If you are using a loan laptop on campus you must connect to MDXUNI Wi-Fi before signing in with your University User ID and Password. If you are off campus, connection must be made to an appropriate secure Wi-Fi network prior to signing-in and to help you, the laptop features on screen sign-in instructions.
The Sheppard Library has print and copy facilities on each floor. At Middlesex, your print and copy is free (within reasonable limits) for academic purposes.
When studying on campus you can find Windows and Mac computers in the Sheppard Library. These, as well as our laptops for loan, feature a wide range of software to help with your studies. For software availability, please view our software list. You can also click the following links to learn more about Microsoft Office 365 and Adobe Creative Cloud.
To keep the desktop Library computers in a good working state and ensure that essential updates are applied, we carry out daily maintenance.
You will always be notified of the imminent shutdown, so please ensure your work is saved to your One Drive, personal hard drive or USB.
Please note: If you don’t save your work, when computers restart your work will be lost and will not be recoverable.