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    myUniHub MDXSU

    IT Services

    Systems Status

    Click here for details about planned systems updates and  alternate access to resources.

    Systems Status Homepage

    From 15 July, UniHub, myUniHub will begin to be decommissioned and content will be available on MyMDX (formerly MDXapp). These changes are designed to create a better digital experience for you as a student.

    Learn more

    Welcome to IT Services

    The Library and Student Support IT Specialist Team can help you with a variety of computing related queries and services.  These range from

    • assisting with Self-service password reset
    • two factor authentication (2FA),
    • software downloads and more
    • How and where we support you

    • On campus

      The IT Specialists can be found in StudyHelp  on the 1st floor in Sheppard Library.  StudyHelp is the place to get face to face support from our friendly and knowledgeable teams.

      • The IT Specialist team are on hand to help Monday to Friday 9am to 5pm during term time from
      • Hours are subject to change around Bank Holidays and vacation times
      • They can also give you any help you might need with your personal device
    • Remote and Online Support

      • Monday to Friday term time from 9am to 5pm

      We may need to remote to your personal device so to help us you will need to download either:-


    Staying Safe Online

    Click for for information about staying safe online, including information about the following:

    • Two Factor Authentication (2FA)
    • Self Service Password Reset (SSPR)
    • Cyber Security
    • Technical Support for the above.
    • Email and One Drive

    Backing up emails to personal account

    Your student email account will be deactivated approximately one year after you complete your studies and graduate from the university. Before the account gets deactivated, you can back up any important university emails by copying them to a personal account using Microsoft Outlook, which is part of the Microsoft Office 365 package.

    Please note: If you do not already have Microsoft Office 365 installed on your personal computer, please follow these instructions to download and install it.

    To copy your emails, please follow the steps below:

    1. Open up Microsoft Outlook on your personal computer.
    2. Add your university email account (ending in @live.mdx.ac.uk) onto the Outlook app - for help with adding accounts onto Outlook, please read this support page. Please wait until all of your university emails have been downloaded to the Outlook app.
    3. Follow the same steps as above to add your personal Outlook/Hotmail email account to the app (if you don’t have a personal Outlook/Hotmail email address, you can create a free account at https://signup.live.com)
    4. Create a folder on your personal email account that you can copy your university emails into – you can call it “MDX email backup”, or anything else you prefer. For help with creating folders on Outlook, please read this support page.
    5. On the Outlook app, go to your university email account, right-click on any folder that you need to back up (e.g. Inbox, Sent Items etc.) and select the Copy Folder option.
    6. You will then be asked where you want to copy the folder to - select the MDX email backup folder that you created on your personal email account.
    7. Repeat the above process for any other folders or individual emails that you want to copy over.

    There is no limit to the amount of emails or folders that you can copy, but the process may take a while to complete depending on how many emails need to be copied over. Please leave the Outlook app open until the copying process has fully completed – once it has finished, your university emails will be safely stored on your personal account.

    Backing up OneDrive files

    You will also need to back up any files you have saved on your university OneDrive account before it gets deactivated. To do this, you will need to access OneDrive on the web and then right-click on any files or folders that you would like to save, and then select the Download option to save them onto your computer. Once you have safely stored all of your personal files onto your computer, you can then upload them again to a personal OneDrive account.

    If you need any further assistance with backing up your emails or OneDrive files, please contact UniHelp, or visit the IT helpdesk at StudyHelp.

    How do I set up Outlook on my mobile device?

    Please view our guides below to find out how to set up the Outlook app on your mobile device.

    Apple devices: Outlook setup
    Android devices - Outlook setup

    • Laptops for Loan

    Self-service loans

    If you do not own a personal laptop, the University will provide you with a Windows laptop to assist with your teaching and learning needs.

    Loan laptops are issued on a first come first served basis for 24 hours from our self-service laptop cabinets located on Floors 2 and 3 in the Sheppard Library.  To help with your weekend studies, if you take a laptop out on a Friday or Saturday, you must return it by 11am on Monday.

    Our Terms and Conditions appear on the cabinet screen and you must accept these prior to loaning a laptop. For more detailed information, please read our T&C’s below.

    Late returns are charged at 50p per hour. Charges will not be waived unless proof of extenuating circumstances can be provided. An example like GP Fit Note would be useful.

    Before you start to use the laptop, it’s important you check for any physical damage and switch it on to ensure it’s in good working order. Any issue of this kind should be reported immediately to UniHelp online or to the IT Specialist Desk located on the 1st floor of the Sheppard Library Monday to Friday between 9am-5pm.

    Loan laptop returns

    Please make sure you return your laptop to the correct cabinet location and the corresponding bay number. Information can be found on the laptop lid. Don’t forget to reconnect the USB-C power supply into the top left side of the laptop and securely close the bay door, otherwise the loan remains on your
    library account.

    How to sign-in to a loan laptop and software information

    If you are using a loan laptop On Campus, it will automatically connect to MDXSDA-Student Wireless Wi-Fi. You will then need to sign in with your University User ID (e.g. AB123) and password.  If you are Off Campus, a connection must be made to a secure Wi-Fi network followed by clicking on Network Sign-in before signing-in with your University user
    ID and password.

    To help you, the laptop features on-screen sign-in instructions or you can also read our detailed loan laptop sign-in instructions guide.

    All laptops feature the same Software titles as our desktop computers along with full printing functionality.  Applications such as Microsoft 365, Adobe, SPSS, Nvivo and more are available via AppsAnywhere which launches automatically and can be accessed after you have signed in.

    You cannot install any additional software onto the University’s loan laptops.

    Laptop Loan Terms and Conditions

    For full details about our terms and conditions when borrowing and returning a laptop at Middlesex University, please click the button below.

    Laptop Loan Terms and Conditions

    • WiFi

    Connecting to Wi-Fi

    The University is equipped with several Wi-Fi access points that allow you to connect to the internet at different locations on campus. This includes all buildings and cafes.

    The University’s Wi-Fi service is free and easy to use – once you have set up a device it should automatically connect each time you are in range of a Wi-Fi access point.

    There are two Wi-Fi services available to use:

    1. MDXOPEN
    2. Eduroam


    This service is free and open to anyone on Campus who requires internet connectivity.

    Wi-Fi connection guides along with various computer guides can be found on our ‘How to’ IT guides page

    What is Eduroam?

    Eduroam is a free, global Wi-Fi service for students and University staff. Eduroam can be used to access the internet at many other universities in the UK and around the world. Visitors from other universities can also connect to it at Middlesex University.

    The use of eduroam is subject to the Middlesex University Computer Use Policy for Students and Alumni and the eduroam (UK) Policy.

    To connect to Eduroam, you’ll need:

    1. Your University email address
    2. Your University password

    For further information about Eduroam, please contact UniHelp

    VPN (Virtual Private Network) Guides

    What is VPN? 

    Referred to as Cisco Secure Client, when installed onto your own personal machine, you will be able to securely access the University’s resources from home or an alternative venue exactly as if you were studying on campus.

    VPN User Guides appearing shortly. For assistance please call 020 8411 6060.

    • Print and Copy

    Printing and Copying

    Middlesex University offers students free print and copy for their studies (within reasonable limits).  This has proved to be extremely popular and has played an integral part in enhancing the student print experience.

    From simple Word documents through to more graphical zines and portfolios, the Sheppard Library is the hub of print activity throughout the academic year.

    Print & Copy - additional information

    • Software


    To help you with your studies, a wide range of software ranging from SPSS to Adobe Creative Cloud are available on our computers as well as student loan laptops.

    Titles can also be accessed remotely Some specialist applications are free to download on personal devices.

    For help and more detailed information

    Help and 'How to' Guides

    Click the button below to access additional help and browse our range of 'How to' Guides.

    Computer usage and policies

    The University requires students to comply with our Computer Use Policy when using the University's computers, network and associated services. Other University policies can be viewed on our policies page.

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