COVID-19 – Latest MDX updates and FAQs
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    IT Services

    Online IT Services

    Following government guidelines, University support staff are working from home. This means that the way you receive support from us has changed. Please have a look at the latest updates on COVID-19 and our guide on studying from home.

    IT Specialists will continue to provide IT support services via remote tools.

    IT Services provides the following:

    Specialist IT staff are available to help you with any computing related queries and services including:

    • Specialist advice and support for students' own personal devices (laptops, tablet devices, mobiles etc.) including Operating System check-ups and updates
    • Specialist software training and workshops for students e.g. SPSS, Adobe products
    • Help and advice with IT purchases

    How to request IT support:

    Please note we may need to remote onto your personal device to provide virtual support, you will need to download TeamViewer.

    Online IT remote support is open from 9am to 5pm (Monday to Friday)

    Online Video Conferencing guides

    Your academic support team may at times send you a weblink to join a 1 to 1 tutorial or online class. You don't need any special app or software, just a browser on any PC, Mac or smart device that has a microphone option and preferably, but not necessarily, a webcam so we can see you.

    Studying from home

    Purchasing a computer for personal use

    Should you want to buy a new PC/laptop to study from home, we recommend the following configuration:

    • Windows 10 Operating System
    • Intel i3 processor (or equivalent AMD) and above (i5 and above recommended)
    • 256GB storage (Solid State Disk storage (SSD) recommended)
    • 4GB memory (8GB recommended)
    • 10MBPS and above broadband connectivity (the higher the better)

    Many suppliers and manufacturers provide educational discount to students. Listed below are links to popular suppliers but before you start browsing make sure you take note of following points:

    • Each site will require registration and verification of your active Middlesex University email account.
    • These websites are not managed by Middlesex University.  If you experience any registration, purchase or technical issues, you will need to contact the suppliers own support page

    Dell Advantage for Students
    UNiDAYS
    Apple Store for Education
    The Student Store (Getech)
    Student Superstore (Academia)

    Loan Laptops and Audio Visual equipment

    Loan laptops

    Full details including terms and conditions can be found on our Laptops for loan page.

    Audio Visual Equipment

    Students can borrow items such as digital cameras, tripods and video recorders through The Kit Hub website.  You will be required to sign in using your university email address and password.

    Middlesex Wi-Fi – connect to our network

    The MDX Wi-Fi page contains all you need to know about connecting to our network.

    Please note: If you are using a loan laptop on campus you must connect to MDXUNI Wi-Fi before signing in with your University User ID and Password. If you are off campus, connection must be made to an appropriate secure Wi-Fi network prior to signing-in and to help you, the laptop features on screen sign-in instructions.

    Print and Copy

    The Sheppard Library has print and copy facilities on each floor.  At Middlesex, your print and copy is free (within reasonable limits) for academic purposes.

    Software

    When studying on campus you can find Windows and Mac computers in the Sheppard Library. These, as well as our laptops for loan, feature a wide range of software to help with your studies.  For software availability, please view our software list. You can also click the following links to learn more about Microsoft Office 365 and Adobe Creative Cloud.

    Computer 'Need to Knows'

    Daily Computer maintenance in Sheppard Library

    To keep the desktop Library computers in a good working state and ensure that essential updates are applied, we carry out daily maintenance.

    You will always be notified of the imminent shutdown, so please ensure your work is saved to your One Drive, personal hard drive or USB.

    Please note: If you don’t save your work, when computers restart your work will be lost and will not be recoverable.

    Computer usage and policies

    Students can download the University's regulations around computer usage to see what is expected from them. Other University policies can be viewed on our policies page.

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