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Crisis and emergency help

Here is some information about possible places to contact in a crisis, either by phone or in person. Some are available out of hours and some are daytime only. Many services can only offer support if you are resident in their area, so it is important to check this before making contact.

If you are in a life-threatening crisis or emergency, please call 999 at once.

Your first port of call should be your GP. Your GP has overall responsibility for your physical and mental health care and can provide access to other National Health Services.

  • Telephone Helplines

  • The Samaritans

    Tel: 116 123
    Operates 24 hours a day, 7 days a week for anyone experiencing emotional distress.

    Sane Helpline

    Tel: 0300 304 7000
    Operates 7 days a week, 4.30pm to 10.30pm - a national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems.

    Papyrus Hopeline

    If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.

    Call: 0800 068 4141     Text: 07860039967

    Email: pat@papyrus-uk.org

    Opening hours: 9am – midnight every day of the year (Weekends and Bank Holidays included)

    London Nightline

    Skype chat: nightline.chat
    Skype phone: londonnightline
    Text: 07717 989 900
    Email: listening@nightline.org.uk

    Campaign Against Living Miserably

    A helpline for men in the UK who are down or feeling low for any reason, who need to talk or find information and support. Phone lines (Nationwide: 0800 585858 and London: 0808 8025858) and webchat are open, 5pm to midnight, 365 days of the year.

  • Switchboard

    The LGBT+ helpline – a place for calm words when you need them most. Switchboard are there to help you with whatever you want to talk about. Nothing is off limits, and they understand how anxious you might feel before you pick up the phone. You can phone daily from 10am to 10pm on 0300 330 0630 or email chris@switchboard.lgbt (emails are typically replied to within 72 hours).


    For support in a crisis, text Shout to 85258 from anywhere in the UK, 24/7.

    Local Crisis Resolution and home treatment teams

    If you live in the London Boroughs of Barnet, Enfield or Haringey you can refer yourself to your local Crisis Resolution & Home Treatment Team (CRHT) by contacting them on the numbers below and accessing their website.
    The CRHT service provides an urgent outreach service, assessing service users 24 hours a day, 7 days a week, wherever they are at the point of referral e.g. GP surgery, a hospital Accident & Emergency department (A&E), their own home etc. if you are already under the care of Barnet, Enfield and Haringey Mental Health Trust and you need urgent care you should contact your Care Co-ordinator in the first instance if it is between 9am and 5pm, Monday to Friday. Outside of these hours you should contact the CRHT team.


    Tel: 020 8702 4040
    1st floor, Dennis Scott Unit, Edgware Community Hospital, Burnt Oak Broadway, Middlesex HA8 0AD


    Tel: 020 8702 3800
    Ivy House, Chase Farm Hospital, The Ridgeway, Enfield EN2 8JL


    Tel: 020 8702 6700
    Lea Unit, St. Ann’s Hospital, St. Ann’s Road, Tottenham, London N15 3TH

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