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COVID-19 – Latest MDX updates and FAQs
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Crisis and emergency help

Get up-to-date and relevant support and help in a crisis from the many organisations and medical facilities available.

Many services can only help you if you are resident in their area as well so it's important to check this before making contact.

Your first port of call should be your GP as they have overall responsibility for your physical and mental health care and can provide access to other National Health Services.

Winter Holiday Guide.

Medical help and emergencies

NHS 111

Please dial 111 to speak to someone over the phone if you need advice on treating non-life threatening medical emergencies and access to GP out of hours services.

Hospitals and A&E

For life threatening emergencies please call 999. Your call will be triaged and advice will be given and you may be taken to the nearest hospital.

Hospital Barnet Hospital North Middlesex Hospital The Whittington Hospital The Royal Free Hospital
Address Wellhouse Lane, Barnet, Hertfordshire
Sterling Way, Edmonton, London
N18 1QX
Magdala Avenue, London
N19 5NF
Pond Street, London
NW3 2QG.
Phone number 020 8216 4600 020 8887 2000 020 7272 3070 020 7794 0500

Local mental health services

COVID-19 update

The Barnet, Enfield & Haringey Mental Health trust have changed the way they deliver some of their services to protect patients and staff. To help prevent the spread of infection, visitors are not currently allowed on-site, apart from very specific situations, such as end-of-life care.

Please use the new helpline for people experiencing a mental health crisis. You can call this number to get support or advice 24/7.

Tel: 0800 151 0023


If you live in the London boroughs of Barnet, Enfield or Haringey, you can refer yourself to your local Crisis Resolution & Home Treatment Team (CRHT). They provide an urgent outreach service, assessing patients 24 hours a day, 7 days a week, wherever they are at the point of referral e.g. GP surgery, a hospital A&E, their own home etc.

If you live outside the Barnet, Enfield and Haringey areas you should contact your GP or, in a mental health emergency, go to your local hospital's A&E department.

If you are already under the care of Barnet, Enfield & Haringey Mental Health trust and you need urgent care, please contact your care coordinator in the first instance. They will be available to speak to between 9.00am and 5.00pm Monday to Friday.  Outside of these hours, please contact the relevant CRHT team on the numbers below:


Tel: 0208 702 4040
Address: 1st floor, Dennis Scott Unit, Edgware Community Hospital, Burn Oak Broadway, Middlesex HA8 0A


Tel: 0208 702 3800
Address: Ivy House, Chase Farm Hospital, Ridgeway, Enfield EN2 8JL


Tel: 0208 702 6700
Address: Lea Unit, St. Ann's Hospital, St. Anne's Road, Tottenham, London N15 3TH

Mental health emergencies

The following services are telephone helplines which offer support and help to those who are worried about themselves, a friend or just need to talk to someone.

  • Student Space

    Phone support: Call for free on 0808 189 5260 for listening support, information and onward signposting for students. Open from 4.00pm to 11.00pm

    Text support: Text ‘STUDENT’ to '85258’ to be put through to someone who will listen without judgement. You'll usually be connected within 5 minutes but this can be longer at busy times.

    For more information on Student Space, click here

  • The Samaritans

    The Samaritans operates 24 hours a day, 7 days a week for anyone experiencing emotional distress

    Tel: 116 123 
    Email: jo@samaritans.org (24 hour response)

  • SANE

    SANE is mental health charity with a national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems. Open 7 days a week from 4.30pm to 10.30pm

    Tel: 0300 304 7000

  • London Nightline

    The London Nightline is a student-run helpline providing confidential help and information. Open every night of term from 6.00pm to 8.00am.

    Tel: 020 7631 0101
    Skype Chat: nightline.chat
    Skype phone: londonnightline
    Text: 07717 989 900
    Email: listening@nightline.org.uk

  • Campaign Against Living Miserably (CALM)

    CALM offers a helpline for men in the UK who are feeling down or have hit a wall for any reason, who need to talk or find information and support. Phone lines and webchat are open 5.00pm to midnight, 365 days of the year.

    Tel: 0800 585858 (Nationwide)
    Tel: 0808 8025858 (London)

  • LGBT+ Switchboard

    The LGBT+ Switchboard is a place for calm words when you need them most. Switchboard are there to help you with whatever you want to talk about. Nothing is off limits, and they understand how anxious you might feel before you pick up the phone. You can phone daily from 10.00am to 10.00pm

    Tel: 0300 330 0630
    Email: chris@switchboard.lgbt (emails are typically replied to within 72 hours)

  • Mental Health Crisis Line

    Barnet tel: 0208 702 4040
    Brent tel: 0800 023 4650

  • Shout

    Shout is there for support in a crisis. Text 'Shout' to '85258' from anywhere in the UK, 24/7

  • NHS Every Mind Matters

    Every Mind Matters offers advice and support for looking after your own mental health and wellbeing and tips for helping others, especially during the COVID-19 pandemic. Take the quick quiz to receive a tailored support plan.

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