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    Care and Concern

    Report and get support for conduct, health, wellbeing and safety concerns.

    What is Care and Concern?

    Care and Concern is a centralised university system which students and staff can use to refer, report and get support for non-academic concerns - issues relating to the conduct (or potential misconduct), health, wellbeing, risk of harm, or safety of a student.

    Care and Concern is a procedure which manages an holistic response to four policies: Safeguarding (including Prevent); Fitness to Study; Fitness for Practice, and; Student Conduct and Discipline.  The procedure does not manage concerns relating to academic engagement e.g. attendance, achievement and academic misconduct.

    Click here for an overview of Care and Concern.

    When to contact Care and Concern

    Contact Care and Concern for advice, guidance and support about what to do next if you’ve experienced, witnessed or know of any incident of any form of significant harm, abuse or exploitation, such as:

    • Sexual violence (abuse, assault, rape, harassment)
    • Bullying and harassment (intimidation, aggravation, force)
    • Hate crime or a hate incident (prejudice on the basis of race, religion, sexual orientation or any other grounds)

    If you are concerned about another student?  For example, you may know a student who is experiencing, or is at risk of experiencing significant harm, abuse or exploitation; you may have concerns about another student’s mental health and you are worried that they might come to harm; you may have witnessed behaviours.

    How to contact Care and Concern

    You can contact us in various ways:

    Telephone: 0208 411 6200 – this is the number for Security.  Ask for Care and Concern and you will be connected to a Designated Safeguarding Officer (DSOs).

    Alternatively, you can speak to any member of staff who will be able to contact Care and Concern on your behalf.

    Please note that Care and Concern operates during office hours of 9am to 5pm, Monday to Friday.  However, in the case of a safeguarding emergency, please call Security and an appropriate response will be actioned.

    Who are the Care and Concern team and what do they do?

    The Care and Concern team consists of staff members from professional services, including Counselling and Mental Health, Student Support and Student and Legal Affairs.  The team does not work in isolation, consulting university staff outside of the team where necessary and appropriate as well as with external agencies to ensure the most appropriate and effective support for the student.

    The team meets twice a week to discuss cases and agree on appropriate next steps, immediate and short-term interventions and longer-term action plans.  A case manager is assigned to oversee interventions and monitor any developments with the focus on ensuring there is a structure in place to support a student and that the right procedure is being followed at the right time.

    Designated Safeguarding Officers (DSOs) act as the first responders to concerns when a student or member of staff contacts Care and Concern. They are members of staff from across the University who volunteer their time on a rota basis, in addition to their day job, to be available 9 to 5, Monday to Friday to:

    • provide an immediate response as trained first-responders to safeguarding emergencies, such as if a student is experiencing a mental health crisis;
    • decide on immediate next steps and act as the route to the Care and Concern team by identifying when the threshold has been met for a referral;
    • give general advice and guidance about Care and Concern, such as regarding policy, procedure and internal services.

    What is the Care and Concern procedure?

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