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Terms and conditions for online payments

Please read these terms carefully before using the online payment facility.

Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms, do not use this facility or proceed with the online payment.

All payments are subject to the following conditions

  • Your payment will normally reach the University account to which you are making a payment, the following working day

  • We cannot accept liability for a payment not reaching the correct University account due to you quoting an incorrect account number or incorrect personal details

  • Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason

  • If the card supplier declines payment, the University is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account

  • In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages

  • The student shall remain responsible for the fees until such time as the University confirms payment receipt in relation to each fee paid using the online payment facility

  • Refunds, if applicable, will only be made to the debit/credit card used for the original transaction. If the payment card has expired or is no longer valid we will only refund the money to the original card holder via bank transfer. The University abides by international money laundering regulations which may mean delays in obtaining a refund or have a request for a refund rejected

  • International Visa & MasterCard cardholders may be able to pay in local currency depending on the payment service used and if made available by the card issuer. If dynamic currency conversion (DCC) is available the conversion rate will be notified to the cardholder at the point of sale.

  • Where the DCC option is not available or not chosen payment must be made in £ Sterling and if using an international card the card holder will rely on the conversion rate determined by the card issuer. The cardholder will be liable for any currency conversion costs or other charges that may be incurred in making the payment and shall not be deductible from any fees, charges or costs due to the University

  • Payment by card using the online facility does not on its own indicate the existence of a contract or constitute an agreement between cardholder and the University or the student/customer and the University for the provision of the services. A contract will only come into being when separate conditions for the provision of a service have been fulfilled

  • In no event will the University, its suppliers, or any other third parties mentioned on this site be liable (to the extent permitted by law) for any loss or damage (including without limitation, those resulting from lost profits, lost data or business interruption), arising from or in connection with your use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites.


  • All card payment details entered through the online payment facility and gateways are encrypted and the communications between the gateway and the Payment Service Provider’s site are also encrypted

  • The University will not be liable for any damages arising out of use or failure by the card holder making the payment to properly protect their details being seen by other persons or otherwise obtained by such persons during the online payment process or in respect of any omission to provide accurate information in the course of the online payment

  • The information that you provide during this transaction will be used solely for the purposes of recording your payment. We adhere to the requirements of all current data protection legislation in ensuring that the information provided is used for no other purposes and is disclosed to no third party.

View our Privacy Policy

  • Applicable law

    Your use of this website and any disputes arising out of such use of the website is subject to laws of England and Wales.

  • Recurring Card Payments

    • You can pay tuition fees, accommodation fees, or nursery fees in instalments by setting up a recurring card payment (RCP) plan, which allows the University to take payments from your chosen credit or debit card on published instalment dates
    • Recurring card payments are not a legally binding agreement and may be subject to change.

Payment confirmations

  • Once you have set up your recurring card payment plan, you will receive an advance notice email.  This will detail the exact dates and amounts when your payment(s) will be taken. The liability remains with the student to notify a member in the finance team if you notice any discrepancies with your instalment plan. All successful payments will be shown on the credit or debit card statement that you get from your card provider.

  • If a payment fails, we will email you to say that we will try to take the instalment a second time within the next three days. If the second attempt fails, the instalment must then be paid immediately using another payment method. If a payment fails a second time, then the University may record you as a debtor to the university as per the tuition fee regulations.
  • Changing your card details

    You will need to change your card details if:

    • Your card is lost or stolen
    • Your card has expired
    • Your card provider changed supplier (e.g. from Visa to MasterCard)
    • You change your bank account

    You should contact the Finance Team at least 5 working days before the next instalment is due to be charged to your account in order to update your account.

  • Cancelling your recurring card payment plan

    You can cancel your recurring card payment plan at any time but the balance owed on your account must be paid immediately

    To cancel the recurring card payment plan, you must contact the Finance Team five working days before the next payment is due to be taken from your account.  To contact the Finance Team, please use the following details:

    • Submit a ticket via Unihub
    • Phone +44 (0)20 8411 6400 and select option 2

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