Print facilities are available in all buildings across Campus. However, not all buildings open and close at the same time and during term time, the Sheppard Library is open 24/7. Whilst this gives you flexible options for study space, it does mean that staff are not always on hand to give assistance and so listed below are a variety of 'frequently asked questions' which may give you guidance until further help is at hand.
Your work will stay on the system for 12 hours.
Yes, press the "log in" button and tap in your User ID and Password details via the keyboard as you did when registering your card with the printers for the first time.
If you’ve created your documents on a Mac it’s likely that you will see a dot and an underscore prior to the job title (in fact, this applies to any file!) This is known as a temporary file and therefore will not print. Steps to resolve… scroll down your list of files and you’ll find the same job but without the dot and underscore.
No, as the machine knows you have logged on, simply pressing 'My Scan' will direct your document to your University e-mail.
All the student printers in the Library and across Campus are Laserjet.
There are three possible reasons:
If you need help or support please see an IT Support Specialist on the 1st floor of the Sheppard Library.
Check the paper size at the PC in page set up. If the person using the computer before you has changed the paper size it is likely that it has held onto the new setting.