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    Frequently asked questions

    Print facilities are available in all buildings across Campus.   However, not all buildings open and close at the same time and during term time, the Sheppard Library is open 24/7.   Whilst this gives you flexible options for study space, it does mean that staff are not always on hand to give assistance and so listed below are a variety of  'frequently asked questions' which may give you guidance until further help is at hand.

    • Printing FAQ

      • Once I have sent my work to print how long will it stay on the University system?

        Your work will stay on the system for 12 hours.

      • I have forgotten my student card – can I still print/copy/scan?

        Yes, press the "log in" button and tap in your User ID and Password details via the keyboard as you did when registering your card with the printers for the first time.

      • Why am I unable to print a JPG/PDF directly from my USB?

        If you’ve created your documents on a Mac it’s likely that you will see a dot and an underscore prior to the job title (in fact, this applies to any file!)  This is known as a temporary file and therefore will not print.  Steps to resolve…  scroll down your list of files and you’ll find the same job but without the dot and underscore.

      • Can I send work to an alternative email address – i.e. my Hotmail account?

        No, as the machine knows you have logged on, simply pressing 'My Scan' will direct your document to your University e-mail.

      • What type of Printers are in the Library – Laserjet or Inkjet?

        All the student printers in the Library and across Campus are Laserjet.

      • I have sent my work to print but it is not showing at the printer - what can I do?

        There are three possible reasons:

        1. The default print queue is StudentPrinter and all PCs and Macs should automatically default to these settings.  If for any reason it has defaulted to an alternative setting, please click on the arrow to the right of the box and scroll down to find the correct print queue.
        2. Have you logged onto the PC or Mac with your User ID?  If a student using the computer before you did not log out, your print jobs will be showing on the students account.   On a PC, click the start button on the bottom left of the screen to check the log in name is yours – on a Mac, click on the apple icon top left and scroll down to the Log Out line to check the name.
        3. Have you logged into the printer using your own ID Card? At the device, always ensure that you see the log in screen which asks you to identify yourself with your own ID Card.

        If you need help or support please see an IT Support Specialist on the 1st floor of the Sheppard Library.

      • My job will not print and it is a standard A4 document

        Check the paper size at the PC in page set up.  If the person using the computer before you has changed the paper size it is likely that it has held onto the new setting.

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