We hope you will have an opportunity to take a break and relax for at least part of the break, but we understand that some of you may still be around on campus, studying or need our support.
UniHelp, Sheppard Library, Fitness pod and Food outlets will remain partially open during the break, however most services are closed.
UniHelp will continue to operate a limited service during the break. UniHelp desk and telephone services close at 5pm on Tuesday 19 December 2023.
UniHelp staff will still be available via live Chat from 11am to 3pm, answering general enquiries, including password and two-factor authentication issues, but if you have a specific enquiry that needs to be transferred to a specialist team you can expect a response after 3 January 2024 when the University re-opens. You can always submit an online query at any time but you may need to wait slightly longer than usual for a response if a query is submitted during the break. Please see further information about UniHelp.
Letters ordered via myUniHub (i.e. Student Status Letters, Bank Letters, Council Tax Letters) should be requested and submitted as soon as possible.
All other letters which are produced by UniHelp, should also be requested as soon as possible to allow the team to produce them. They may not be able to guarantee when you will receive these but they will complete as many requests as possible before the break. If you need an International Student’s Employment Letter we would suggest requesting this now.
| UniHelp Opening Hours | Face-to-Face | Live Chat | Telephone |
|---|---|---|---|
| Tuesday 19 December 2023 | 9am to 5pm | 8.30am to 7pm | 8.30am to 5pm |
| Wednesday 20 December to Saturday 23 December | Closed | 11am to 3pm | Closed |
| Sunday 24 December to Tuesday 26 December | Closed | Closed | Closed |
| Wednesday 27 to Saturday 30 December | Closed | 11am to 3pm | Closed |
| Sunday 31 December 2023 and Monday 1 January 2024 | Closed | Closed | Closed |
| Tuesday 2 January | Closed | 11am to 3pm | Closed |
| Wednesday 3 January onwards | 9am to 5pm | 8.30am to 7pm | 8.30am to 5pm |
During term time, the MDXSU Advice Service is open Monday to Friday, 10am to 4pm. The service will be closing on Tuesday 19 December 2023 and will re-open on Wednesday 3 January 2024, in line with the University closure period.
The Disability and Dyslexia Service and North London Regional Access Centre will be open from 9am to 5pm, Monday to Friday, until Tuesday 19 December, re-opening on Wednesday 3 January with the usual opening hours of 9am to 5pm.
The Counselling and Mental Health Service will be closed from Tuesday 19 December 2023 and will re-open on Wednesday 3 January 2024, in line with the University closure period. We've put together some external resources and emergency information should you need support during the break.
For any urgent International related queries during the break, please email intadvice@mdx.ac.uk
The service is closed from Tuesday 19 December 2023, returning on Wednesday 3 January 2024.
The service is closed from Tuesday 19 December 2023, returning on Wednesday 3 January 2024.
Sheppard Library will continue to remain open 24 hours a day until Sunday 17 December, when it closes at midnight. Please refer to the table which includes the building opening hours for the duration of the break.
24 hour opening of Sheppard Library resumes on Monday 8 January 2024.
| Sheppard Library | |
|---|---|
| Sunday 17 December | 24hrs to midnight |
| Monday 18 and Tuesday 19 December | 8.30am to midnight |
| Wednesday 20 to Saturday 23 December | 11am to 6pm |
| Sunday 24 to Thursday 28 December | Closed |
| Friday 29 to Sunday 31 December 2023 | 11am to 6pm |
| Monday 1 and Tuesday 2 January 2024 | Closed |
| Wednesday 3 to Friday 5 January | 8.30am to midnight |
| Saturday 6 and Sunday 7 January | 11am to 6pm |
| Monday 8 January onwards | 8.30am to 24 hour opening |
The Librarians are taking a break over the holiday. The Chat with a Librarian service ends on 19 December 2023, restarting on Wednesday 3 January 2024. If you have any questions during the break, please use Ask a Librarian to send your question, and the librarians will reply on 3 January 2024.
The My Subject – Library Guides for your subject are available throughout the holiday for advice on the best sources of information for your coursework and how to reference. Visit the LibGuides to find out more information.
Tutorials, workshops and drop-in sessions will stop running over the break, from Friday 15 December 2023, re-opening for tutorials and drop-ins from Monday 8 January 2024 for Academic Writing and Monday 15 January 2024 for Numeracy Support.
The IT Specialist desk in StudyHelp will close for the break at 5pm on Tuesday 19 December. Normal service hours will resume at 9am on Wednesday 3 January 2024.
To help with your studies over the Christmas break, you can study using Windows or Mac computers in the Sheppard library but please check the Christmas opening hours as published above.
Loan laptops will also be available on a first come first served basis from our self-service cabinets located on floors 2 and 3 of the Sheppard Library. Any laptop borrowed from Friday 15 December onwards will have a return date of Monday 8 January 2024 by 11am. Borrowers are not restricted to this extended return date , and you can return earlier, but remember to check the building opening hours before making a journey. To avoid any late return charges, please return on time.
Please note you must pre-book your visit via the Fitness Pod app. You will not be permitted entry if you have not booked.
| Monday 18 December to Friday 22 December | 6.15am to 10pm |
| Saturday 23 December to Sunday 24 December | 9am to 5pm |
Monday 25 to Tuesday 26 December | Closed |
| Wednesday 27 December to Friday 29 December | 10am to 6pm |
| Saturday 30 December to Sunday 31 December | 9am to 5pm |
| Monday 1 January | Closed |
| Tuesday 2 January | 6.15am to 10pm (resume normal hours) |
Opening times from 18 December 2023 to 8 January 2024.
Free breakfasts and dinners will be temporarily stop on Tuesday 19 December 2023, returning on 3 January 2024.
Grove
Closed
Library Cafe
Closed
MDX House Bar
Closed
Hot Wheels
Closed
Tortilla
Closed
Greggs
Open on 3, 4 and 5 January 2024 between 8am and 3pm.
Subway
Closed
MDX UNI Food Hub
Closed
Costa
Open on 3, 4 and 5 January 2024 between 8am and 5pm.
Hot Food Counter
Re-opens 3 January 2024.
The service will be closing on Tuesday 19 December 2023 and will re-open on Wednesday 3 January 2024, in line with the University closure period.
The UniTemps office will be closed after Friday 15 December.
On Monday 18 and Tuesday 19 December 2023, as well as Wednesday 3, Thursday 4 and Friday 5 January 2024, the office will be closed but the team are contactable via phone and email.
The office will re-open on Monday 8 January.
In line with the University closure period, the Prayer Rooms will be closed from Tuesday 19 December 2023, reopening on Wednesday 3 January 2024.
Please note The Kit Hub's operating hours over the winter break are as follows:
Kit Hub will be closed from the end of Friday 15 December 2023, re-opening on 3 January 2024.
Last collection date – Thursday 14 December
Last in person return date – Friday 15 December
Last locker return date – 10:00am 18 December
The booking system will allow you to book until 10am on 18 December so that you can use the lockers over the weekend.
CAUTION: YOU MUST RETURN BEFORE 10am, 18 December - Any equipment not returned by this timewill result in an equivalent suspension of 30 working days starting from the day the equipment is returned.
Winter Break Opening Hours
18 December 2023 to 5 January 2024 | Closed |
From 8 January 2024 | Monday to Friday, 12pm to 3pm, regular hours |
