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    myUniHub MDXSU

    Opening Hours

    We hope you will have an opportunity to take a break and relax for at least part of the break, but we understand that some of you may still be around on campus, studying or need our support.

    UniHelp, Sheppard Library, Fitness pod and Food outlets will remain partially open during the break, however most services are closed.

    • Student Support Services


    UniHelp will continue to operate a limited service during the break. UniHelp desk and telephone services close at 5pm on Tuesday 19 December 2023.

    • UniHelp staff will still be available via live Chat from 11am to 3pm, answering general enquiries, including password and two-factor authentication issues, but if you have a specific enquiry that needs to be transferred to a specialist team you can expect a response after 3 January 2024 when the University re-opens. You can always submit an online query at any time but you may need to wait slightly longer than usual for a response if a query is submitted during the break. Please see further information about UniHelp.

    • Letters ordered via myUniHub (i.e. Student Status Letters, Bank Letters, Council Tax Letters) should be requested and submitted as soon as possible.

      All other letters which are produced by UniHelp, should also be requested as soon as possible to allow the team to produce them. They may not be able to guarantee when you will receive these but they will complete as many requests as possible before the break. If you need an International Student’s Employment Letter we would suggest requesting this now.

    UniHelp Opening HoursFace-to-FaceLive ChatTelephone
    Tuesday 19 December 20239am to 5pm8.30am to 7pm8.30am to 5pm
    Wednesday 20 December to
    Saturday 23 December 
    Closed11am to 3pmClosed
    Sunday 24 December to
    Tuesday 26 December 
    Wednesday 27 to Saturday 30 DecemberClosed11am to 3pmClosed
    Sunday 31 December 2023 and
    Monday 1 January 2024 
    Tuesday 2 January Closed11am to 3pmClosed
    Wednesday 3 January onwards9am to 5pm8.30am to 7pm8.30am to 5pm
    • MDXSU Advice Service

      During term time, the MDXSU Advice Service is open Monday to Friday, 10am to 4pm. The service will be closing on Tuesday 19 December 2023 and will re-open on Wednesday 3 January 2024, in line with the University closure period.

    • Disability and Dyslexia

      The Disability and Dyslexia Service and North London Regional Access Centre will be open from 9am to 5pm, Monday to Friday, until Tuesday 19 December, re-opening on Wednesday 3 January with the usual opening hours of 9am to 5pm.

    • Counselling and Mental Health Service

      The Counselling and Mental Health Service will be closed from Tuesday 19 December 2023 and will re-open on Wednesday 3 January 2024, in line with the University closure period. We've put together some external resources and emergency information should you need support during the break.

    • International Student Advice Team

      For any urgent International related queries during the break, please email intadvice@mdx.ac.uk

      The service is closed from Tuesday 19 December 2023, returning on Wednesday 3 January 2024.

    Student Welfare Advice Team

    The service is closed from Tuesday 19 December 2023, returning on Wednesday 3 January 2024.

    • Sheppard Library

    Sheppard Library will continue to remain open 24 hours a day until Sunday 17 December, when it closes at midnight. Please refer to the table which includes the building opening hours for the duration of the break.

    24 hour opening of Sheppard Library resumes on Monday 8 January 2024.

    Students studying in Sheppard

    Sheppard Library
    Sunday 17 December24hrs to midnight
    Monday 18 and Tuesday 19 December8.30am to midnight
    Wednesday 20 to Saturday 23 December11am to 6pm
    Sunday 24 to Thursday 28 DecemberClosed
    Friday 29 to Sunday 31 December 202311am to 6pm
    Monday 1 and Tuesday 2 January 2024


    Wednesday 3 to Friday 5 January 8.30am to midnight
    Saturday 6 and Sunday 7 January11am to 6pm
    Monday 8 January onwards8.30am to 24 hour opening
    • Study support teams


    The Librarians are taking a break over the holiday. The Chat with a Librarian service ends on 19 December 2023, restarting on Wednesday 3 January 2024. If you have any questions during the break, please use Ask a Librarian to send your question, and the librarians will reply on 3 January 2024.

    The My Subject – Library Guides for your subject are available throughout the holiday for advice on the best sources of information for your coursework and how to reference. Visit the LibGuides to find out more information.

    Academic Writing and Numeracy Support

    Tutorials, workshops and drop-in sessions will stop running over the break, from Friday 15 December 2023, re-opening for tutorials and drop-ins from Monday 8 January 2024 for Academic Writing and Monday 15 January 2024 for Numeracy Support.

    Sheppard Library IT Specialist Team

    The IT Specialist desk in StudyHelp will close for the break at 5pm on Tuesday 19 December.  Normal service hours will resume at 9am on Wednesday 3 January 2024.

    To help with your studies over the Christmas break, you can study using Windows or Mac computers in the Sheppard library but please check the Christmas opening hours as published above.

    Loan laptops will also be available on a first come first served basis from our self-service cabinets located on floors 2 and 3 of the Sheppard Library.  Any laptop borrowed from Friday 15 December onwards will have a return date of Monday 8 January 2024 by 11am.  Borrowers are not restricted to this extended return date , and you can return earlier, but remember to check the building opening hours before making a journey. To avoid any late return charges, please return on time.

    • Fitness Pod

    Please note you must pre-book your visit via the Fitness Pod app. You will not be permitted entry if you have not booked.

    Monday 18 December to Friday 22 December6.15am to 10pm
    Saturday 23 December to Sunday 24 December9am to 5pm

    Monday 25 to Tuesday 26 December

    Wednesday 27 December to Friday 29 December10am to 6pm
    Saturday 30 December to Sunday 31 December9am to 5pm
    Monday 1 JanuaryClosed
    Tuesday 2 January6.15am to 10pm (resume normal hours)
    • Food

    Opening times from 18 December 2023 to 8 January 2024.

    Free breakfasts and dinners will be temporarily stop on Tuesday 19 December 2023, returning on 3 January 2024.

    • Soup pot


      Library Cafe

      MDX House Bar

      Hot Wheels

    • Tortilla

      Open on 3, 4 and 5 January 2024 between 8am and 3pm.


      MDX UNI Food Hub

      Open on 3, 4 and 5 January 2024 between 8am and 5pm.

      Hot Food Counter
      Re-opens 3 January 2024.

      Costa student browsing shelves

    • Accommodation

    The service will be closing on Tuesday 19 December 2023 and will re-open on Wednesday 3 January 2024, in line with the University closure period.

    • UniTemps

    The UniTemps office will be closed after Friday 15 December.

    On Monday 18 and Tuesday 19 December 2023, as well as Wednesday 3, Thursday 4 and Friday 5 January 2024, the office will be closed but the team are contactable via phone and email.

    The office will re-open on Monday 8 January.

    • Prayer rooms

    In line with the University closure period, the Prayer Rooms will be closed from Tuesday 19 December 2023, reopening on Wednesday 3 January 2024.

    • Kit Hub

    Please note The Kit Hub's operating hours over the winter break are as follows:

    Kit Hub will be closed from the end of Friday 15 December 2023, re-opening on 3 January 2024.

    Last collection date – Thursday 14 December

    Last in person return date – Friday 15 December

    Last locker return date – 10:00am 18 December

    The booking system will allow you to book until 10am on 18 December so that you can use the lockers over the weekend.

    CAUTION: YOU MUST RETURN BEFORE 10am, 18 December - Any equipment not returned by this timewill result in an equivalent suspension of 30 working days starting from the day the equipment is returned.

    • Materials Room

    Winter Break Opening Hours

    18 December 2023 to 5 January 2024


    From 8 January 2024

    Monday to Friday,

    12pm to 3pm, regular hours

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