Borrowing, returning and charges | UniHub
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    Borrowing, returning and charges

    You are automatically registered as a member of the Library within 24 hours of enrolling.

    You will need your ID card to access the Sheppard Library and to borrow items, so if you lose your card you will need to get a replacement. Please report the loss at UniHelp so that we can amend your library record to prevent any unauthorised use of the card.  If you do not have your ID card a day pass can be issued. There is no charge for the first two day passes but please note that if a third day pass is issued a charge of £10.00 will be added to your library account.

    Your library ID number is the same as the number on your ID card (e.g. M00001234). This card is used to record all transactions made by you through the library system – borrowing materials, requesting items, checking your library record, etc.

    You can check your library account via the Library Catalogue – for full details please see our Renewal Guide.

    You can renew any 28, 14 or 7 day loan item provided it has not been requested by another borrower and your charges do not exceed £20.00. You can renew items up to 20 times, after which you will have to return them to the library and have them re-issued to you. Please note that renewals are not possible for DVDs, CDs, equipment and any 2 day or short loan items.

    Borrowing entitlements

    Undergraduates may borrow a total of 12 items from the main library collection; postgraduates may borrow up to 14 items, including up to 4 short loan items and 2 items of media equipment and one laptop.

    Teaching students are entitled to borrow a further 50 items from the Teaching Resources collection. Most of these items are available for 28 day loan, for use in schools. Other students may borrow items from the Teaching Resources collection as part of their allowance, in which case these items are issued for 14 days.

    You can search for materials using the Library Catalogue. Items that are currently on loan may be requested.

    Each item you borrow from the main collection will have a designated loan period of 2, 7, 14 or 28 days. Short loan items, which are usually issued for 3 hours, and overnight loans, which must be returned by 11.00 am the following day, are available from the UniHelp Desk. Please note, each dissertation may only be borrowed a maximum of three times.

    Some library material is available for reference use only in the library, and these items are clearly marked.

    Also for use in the library we offer a selection of assistive equipment which can be loaned for 3 hours from the UniHelp Desk. Please note, these items may not be removed from the Library. For q complete list, please see Practical help and equipment on the Library support for disabled students page.

    It is important to return items on loan by the due date as items that become overdue will incur charges.  Items with a loan period of 7 days or longer should be returned to the library; overnight and short loan items must be returned to UniHelp.

    There is a book drop box at the Royal Free Hospital and a book drop window outside the main doors of the Sheppard Library building to return books when the library is closed. Please renew items on loan if you cannot return them by the due date. Most 7, 14 and 28 day loans are renewable: items may be renewed in person, by phone or online via the Library Catalogue as long as no-one has requested the item. For further details on how to renew please see our Renewal Guide.

    Library charges

    It is important to return or renew items on loan by the due date as items that become overdue will incur charges. Charges depend on the loan period of the books and are between £0.20 to £0.50 per day per book. Once the charges are above £20.00 you will not be able to renew your items or borrow new books or equipment. Items that are neither renewed nor returned after approximately 21 days will be marked as lost and the replacement costs will be added to your library account. The minimum replacement cost is £25 per item. As soon as the items are returned, overdue charges will apply instead of the replacement costs. Paid for items cannot be returned to the library and no refund or credit will be given.

    If you take care and follow the guidelines, you should be able to enjoy a totally free library service. See the Library Charges guide for further information.

    Claimed returned items

    If an item or items have been returned but are appearing as 'on loan' on your account then they are regarded as 'Claimed Returned' – please contact the library as soon as possible to inform us and the item will be marked as such on your library account.

    When the item is marked as 'Claimed Returned', an email message will be sent to the email address stated on your library account, informing you that the item(s) have been marked as 'Claims Returned' and explaining what happens next.

    The item(s) will be searched for three times in the library, during this period the item(s) will appear in the 'Charges/ Messages' tab on your library account as 'Claimed Returned'.

    Items found will be checked in, they will no longer appear in the 'Charges/ Messages' tab and no further action is necessary. You will be sent an email to confirm this.

    Items not found will be marked as lost and you will be charged the replacement cost.

    Until any lost items are either paid in full or returned you will be unable to borrow or renew any other items.

    A letter will be sent informing you that this is the case and two weeks after the letter is sent, the charges will be applied to your student finance record.

    If you find and return the book, only the overdue charges will apply, so please return any items before paying any charges.

    Laptop loan charges

    The charges for overdue laptops issued from the laptop cabinets are: 50 pence per hour, up to a maximum of £50.

    Thereafter, laptops are considered ‘lost’ if still unreturned and the borrower is billed for the full cost of replacement (which is currently around £738.00).

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