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    New attendance system – update

    13/12/2019
    Check-in validation rates increasing through the new My Attendance system

    Thank you for continuing to support the roll out of the new attendance system.

    We’ve started to see some very encouraging data demonstrating that almost 90% of you have successfully engaged with the system since the start of term, and validation rates have improved; on average, we are seeing approximately 8,000 check-ins daily.

    We are mindful that there is still variability in experience, particularly for certain classes that are not centrally timetabled and for certain locations across campus. To tackle this, members of the Attendance Team continue to monitor and respond to queries regarding invalid check-ins, as well as refining the GPS and beacon ranges to find the best fit for rooms of varying sizes.

    While the majority of you are now checking in successfully, some of you are still experiencing issues which is why we thought it might be helpful to highlight these again and let you know what to do next.

    Not seeing upcoming classes


    If you can’t see your upcoming classes within My Attendance, check your classes are appearing in the Timetable tile correctly. If everything is showing as it should be in your timetable tile, then try carrying out the following actions:

    • Refresh your My Attendance page,
    • Log-out/in of the app
    • Delete and then reinstall the app.

    If, however, you cannot see your timetable or the above actions failed to work then you'll need to raise a ticket with UniHelp. When you do this, please include your Student ID and the model and make of your phone (this will help the team replicate the experience you are having and therefore identify a solution/ fix the problem in a more timely way).

    Invalid check-in

    First of all, it’s important you are in the room shown in your timetable when you try to check-in – if you are not, then it will appear as invalid. The above video helps to explain the process.

    However, we know that some of you are experiencing invalid check-ins even when in the correct location. We are sorry about this and are working with the mobile app provider to resolve this issue as soon as we can. Please be reassured that in cases where the technology is at fault, we will take this into consideration when reviewing your attendance to ensure accuracy in records.

    For more FAQ’s, please see the official My Attendance page on UniHub

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