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    myUniHub MDXSU

    Systems Status

    Middlesex University works hard to ensure that online student services are available 24/7. However, occasionally there may be some disruption as we carry out essential maintenance or introduce improvements.

    Unplanned disruption to services may also occur, and we take these issues very seriously. If this happens, we will let you know as soon as possible in the service status pages and through a variety of other communication channels including social media and digital signage. In all cases, we work very hard to ensure that disruption is kept to a minimum and normal service is resumed as soon as possible.

    Important Announcements

    MDX WiFi Unavailable

    Friday 18 October, 11PM - Midnight

    Due to essential maintenance MDX WiFi will be unavailable between the above times. Wired connection will be available as normal. We apologise for any inconvenience caused.

    • CURRENT ISSUES - Please click for further details:

      • myUniHub - Sign in issues

        There are currently some sign issues affecting myUniHub.

        You can access myUniHub from top right navigation bar in UniHub or directly https://myunihub.mdx.ac.uk

        If you have bookmarked the old Sign in page (https:/myunihub-1.mdx.ac.uk) or saved your login details and experience trouble signing in, use the above link to replace the bookmark. If you still experience issues you may need to clear your browser cache. Please see our Clear browser cache guide.

        Once logged in to myUniHub, you will be able to access your programme, student information and support services as normal. Please ensure that you sign out of myUniHub when finished and click on Return to your application to get back to UniHub.

        We apologise for any inconvenience caused by this issue. If you require further assistance, please contact UniHelp

      • How to clear your browser cache

        Desktop Browsers

        Chrome

        1. On your computer, open Chrome.
        2. At the top right, click More …
        3. Click More tools Clear browsing data.
        4. At the top, choose a time range. To delete everything, select All time.
        5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
        6. Click Clear data.
        7. Restart Chrome.

        Firefox

        1. On your computer, open Firefox.
        2. Click on the menu button in the upper right corner.
        3. Click on Options.
        4. Select Privacy & Security.
        5. Click on Clear History.
        6. From the drop-down menu next to Time range to clear, select Everything, then click on Clear Now
        7. Restart Firefox.

        Internet Explorer 11

        1. On your computer, open Internet Explorer 11.
        2. Click the Settings icon (top right corner) and click Safety.
        3. Click Delete browsing history.
        4. Check the Temporary Internet files and website files option.
        5. Click Delete.
        6. A confirmation message should appear.
        7. Restart Internet Explorer 11.

        Safari

        1. On your computer, open Safari.
        2. Click on the Safari drop-down menu and select Preferences.
        3. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
        4. Select the Develop drop-down menu. Click Empty Cache.
        5. Note: You may want to also clear your browser history.
        6. Restart Safari.

        Mobile Devices

        On your Android phone

        1. Open the browser and click the Menu button on your phone.
        2. Tap Settings.
        3. Scroll down to the Privacy settings section and tap the Delete browsing data option.
        4. Tap Delete option.
        5. That's it – you're done!

        On your IPhone

        1. Open the Settings app, and scroll down to the fifth group of options (with Passwords & Accounts at the top). Tap Safari at the bottom of this group.
        2. Scroll down again and tap 'Clear History and Website Data'.
        3. Tap 'Clear History and Data'.
        4. That's it – you're done!

        On your iPad

        1. Open the Settings app on your Home page and tap Safari.
        2. Scroll down and tap "Clear History." You can also clear all cookies and data and set Safari to Private Browsing mode from this screen.

        Please note: For other browsers, settings may vary.  For further assistance please contact  UniHelp Online.

      • Spam/Phishing emails
        • While a lot of spam emails are blocked from student email accounts, students are still encouraged to be vigilant for possible phishing / scam attempts

          Never provide any of the following information in response to emails you receive:

          • - Your password
          • - Banking details or
          • - Debit/credit card details
          Spam/phishing emails – tips on how to stay safe

          Middlesex University will never ask for usernames or passwords in an email

          • Please change your password if you’re still using your default one or feel your email may have been compromised
          • Don’t respond to emails you’re not expecting
          • Don’t click on links in emails you’re not expecting, even from friends or University staff
          • Never provide personal information such as passwords and banking details
          • If unsure, call the sender of the email to confirm
          If in doubt, delete the email.

          Some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.

          1. Hover the cursor over any link embedded in the email to see if the address is valid and do not click unless certain the email is from a trusted source.
          2. If the sender appears to be asking you to click a link you are uncertain about – call or email them to check before you follow the link.
          3. If the email is marked as SPAM, this is because at some point it has come from a non-Middlesex email  address.  Any email marked with a SPAM should be considered as suspicious.
          4. Please be aware, Middlesex University staff will never ask for your account details, if you are ever prompted to  supply these details, please delete the email.

          If you require further assistance, please contact UniHelp

          Please change your default password

          If you’re still using your default password given to you when you enrolled, you must change your password at next logon. This is in order to protect your work and personal data.

          • Please use any of the university computers to change your password
          • If you’re off-campus, please contact UniHelp for further assistance

          We apologise for any inconvenience this may cause.

      • My Learning

        If you are experiencing problems accessing My Learning please login to My Learning here

    • MAINTENANCE WORKS

      • myUniHub evening maintenance

        Please note that myUniHub is unavailable each evening from midnight to 1am (UK Time) for necessary backup.
        We apologise for any inconvenience caused by this essential maintenance.

      • Computer maintenance in Sheppard Library (Hendon)

        As part of University’s IT improvements works and in order to provide you with computers in a good working state, we will carry out daily maintenance on them at the following times.

        • Monday: 1am to 4am
        • Tuesday: 4am to 5am
        • Wednesday: 4am to 5am
        • Thursday: 4am to 5am
        • Friday: 4am to 5am
        • Saturday: 4am to 5am
        • Sunday: 4am to 5am

        Please note that you will always be notified of the imminent shutdown.

        Please ensure you save your work at all times, as your work will be lost once the computers are restarted.

      • Improving online student services

        Each year Middlesex University updates myUniHub, MDXapp and the Student Records System to improve the functionality and performance of the University’s online student services.:

        In order for us to introduce these improvements there will be a quarterly disruption to our existing services. We will work hard to ensure this disruption is kept to a minimum and will keep you updated as this work takes place.

        Disruption to services are detailed on our Improving online student services page

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