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    Systems Status

    Middlesex University works hard to ensure that online student services are available 24/7. However, occasionally there may be some disruption as we carry out essential maintenance or introduce improvements.

    Unplanned disruption to services may also occur, and we take these issues very seriously. If this happens, we will let you know as soon as possible in the service status pages and through a variety of other communication channels including social media and digital signage. In all cases, we work very hard to ensure that disruption is kept to a minimum and normal service is resumed as soon as possible.

    Important Announcements

    Power disruption to Basement Macs
    Wednesday 12 December

    Due to water leaks, certain Macs are currently unavailable in the Sheppard Library Basement. Desktop power connections are also affected in some areas.

    PLEASE NOTE: The Basement is still open and some Macs are still available.

    Although we are working hard to resolve this issue, it is anticipated that power could be affected for approximately 24 hours.

    We apologise for any inconvenience caused.

    Various links in myUniHub unavailable
    Wednesday 5th to Thursday 13th December (inclusive)

    Due to essential maintenance the University Student Records System will be unavailable between the above dates.
    As a result, various links in myUniHub will be inaccessible. Portlets affected include:

    • Enrol Here
    • My Timetable
    • My Status
    • My Fees and Finances

    Please note that this does NOT affect your ability to login to myUniHub and access your e-learning resources via the My Learning portlet.

    Alternate access to resources

    Whilst the above work takes place, you will still be able to access some services directly via:

    • Quick Links section at the bottom of this page
    • MDXapp – https://app.mdx.ac.uk or download MDXapp from the Apple or Play store. (Hendon Students)

    For further help, please visit UniHelp.

    We apologise for any inconvenience this maintenance work may cause.

    • CURRENT ISSUES - Please click for further details:

      • Spam/Phishing emails

        While a lot of spam emails are blocked from student email accounts, students are still encouraged to be vigilant for possible phishing / scam attempts

        Never provide any of the following information in response to emails you receive:

        • - Your password
        • - Banking details or
        • - Debit/credit card details
        Spam/phishing emails – tips on how to stay safe

        Middlesex University will never ask for usernames or passwords in an email

        • Please change your password if you’re still using your default one or feel your email may have been compromised
        • Don’t respond to emails you’re not expecting
        • Don’t click on links in emails you’re not expecting, even from friends or University staff
        • Never provide personal information such as passwords and banking details
        • If unsure, call the sender of the email to confirm
        If in doubt, delete the email.

        Some emails may appear to come from a known person like a tutor or another staff, please be extra vigilant when responding to emails. While we try to block as much spam as possible, as with any of your inboxes, some still annoyingly slips through.

        1. Hover the cursor over any link embedded in the email to see if the address is valid and do not click unless certain the email is from a trusted source.
        2. If the sender appears to be asking you to click a link you are uncertain about – call or email them to check before you follow the link.
        3. If the email is marked as SPAM, this is because at some point it has come from a non-Middlesex email  address.  Any email marked with a SPAM should be considered as suspicious.
        4. Please be aware, Middlesex University staff will never ask for your account details, if you are ever prompted to  supply these details, please delete the email.

        If you require further assistance, please contact UniHelp

      • Please change your default password

        If you’re still using your default password given to you when you enrolled, you must change your password at next logon. This is in order to protect your work and personal data.

        • Please use any of the university computers to change your password
        • If you’re off-campus, please contact UniHelp for further assistance

        We apologise for any inconvenience this may cause.

      • My Learning

        If you are experiencing problems accessing My Learning please login to My Learning here

    Improving myUniHub, MDXapp and the Student Records System

    Each year Middlesex University updates myUniHub, MDXapp and the Student Records System to improve the functionality and performance of the University’s online student services. We work hard to ensure this disruption is kept to a minimum and will keep you updated as this work takes place.

    For more details about these improvements please visit our Project Page.

    Please note that myUniHub is unavailable each evening from midnight to 1am (UK Time) for necessary backup.
    We apologise for any inconvenience caused by this essential maintenance.

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